the hotel was located about twenty minutes from the main train station in Venice Mestre. the bus to Venice did leave from outside the door and and dropped us back pretty close too, which was very useful. the staff were polite and spoke excellent english but were not friendly and were quite disorganised at check-in. the room was good, clean and bright, with good air conditioning. Breakfast was pleasant but waiting staff were quite rude. Overall the hotel was adequate but did not deserve it's four-star rating. three stars, being generous!