Carlton Shearwater Hotel & Spa Ballinasloe

We had a very enjoyable stay in the Carlton Shearwater Hotel and Spa. The food was beautiful, the staff were welcoming, friendly and very helpful. The facilities to include the Leisure Centre were lovely and we will definately go back.

Room was comfortable but what really made the stay was the girl behind reception who went out of her way to be helpful.

Nice hotel but unfirtunately the staff were not very friendly. Breakfast was served in what looked like a canteen - dreadful atmosphere!

The hotel room was lovely. The hotel decor was very modern and up to date which I liked. It was also very clean. The only bad point would be breakfast. I felt it was a bit disorganised and there could have been more options on the buffet, i.e. danish pastries. The waitress seating us was not that friendly either.

Staff were very friendly and accomodating on check in. Room was lovely. Service in bar was very slow and poor.Slow service at breakfast with no fruit salad, pastries, make your own toast etc. Have stayed at this hotel a number of times but there is obvious signs of cost cutting.

I sent my parents here for a present. They could not get into their hotel room on arrival as there was a problem with the cards. After a member of staff rechecked and tried to reprogramme the door they had to go to the hassle of being rechecked into another room. The smoke alarm went off 3 times at 6 in the morning, upon check out the only thing they recieved as conpensation was a €30 vouvher off a spa treatment in the hotel and the treatment must be over 1 hour long (thus is dearer). Neither of them have ever had a spa in their life! ! This to me is not good enough, they were back home by 11am the following morning so the relaxing break i thought they would have was not to be. All that said they did say the hotel was lovely and the staff were nice.