Hilton Garden Inn Birmingham Brindleyplace Hotel Reviews

2 out of 5

Booked Double Room through Roomex. When I checked in I was told there were no double rooms available and I would HAVE to make do with a twin. I refused this option citing that I had booked and PAID FOR a double room. I was more or less told to take the room they were allocating to me or turn my hole to it !! In the end they reluctantly said they would convert the beds to a double bed .... WHICH THEY NEVER DID !!!! . The air conditioning in the room was noisy ..... And to top it all off they refused to issue me with a receipt when I wqs checking out saying I had to contact Roomex to have a receipt issued. I felt like I was being treated as a second class citizen by using a search engine to book the hotel , instead of booking directly with them and paying exorbitant prices for the privelige. This was my second & last time I will ever stay in this hotel. As I travel to Birmingham regularly on business ( up to 6/7 times a year ) , and have previously stayed at this establishment , I feel I have no alternative but source alternative accomodation for my next trips.

4 out of 5

We really enjoyed our stay at this hotel and the location is ideal for bars around Broad Street/Brindley Place. The hotel is clean and the staff were very helpful and friendly. We were even able to check in early which was a real bonus! You couldn't fault the room in any way, being clean and tidy with the usual comforts. The only criticism I would have is that as the hotel has very recently changed names some of the timings stated on the website are incorrect. E.g. - it states that check-out is 12 yet a member of staff knocked on our door at 11.45 stating that check out was 11am! Fortunately we were ready to check out! Also the timings for breakfast were incorrectly stated. I would imagine that these issues will be rectified very shortly! All in all though a great stay was had by all!

2 out of 5

Have always stayed in the City Inn when in Birmingham, but was quite disappointed this time. The location is brilliant - central for everything. We ordered a steak sandwich one afternoon with fries and sat just opposite the bar - the fries came when we were finished the sandwich (not a big deal) but worse than that, we had to endure the barman firing empty beer bottles into the bin in the bar every few seconds - and for anyone who has had to listen to that, it doesn't make for a pleasant experience! Also, breakfast on the Sunday morning was completely lacking in any kind of service - awful tea, even more awful coffee and the service was so bad that my husband had to actually go up and ask three people (who were just standing around chatting) if we could get some service. Am going to Birmingham again this month, but won't be staying in the City Inn, as the high price charged doesn't mean you'll get good service.

5 out of 5

Brilliant stay here at the City Inn Birmingham - absolutely love the location - right in Brindley Place, which is just off Broad Street, in the centre of town. Lovely restaurants, cafes and great places to go on your doorstep. Room great, spacious and clean, as always. Breakfast great - plenty of selection and the staff are willing to cook just about anything you could desire! We also ate in the restaurant, top class food and very good 2 and 3 course meal deals. Love the City Inn hotel chain - they really have got the formula right!

4 out of 5

Nice Hotel in a quiet part of the noisier part of the City. Also close enough to walk into the shopping area. So all in all a good set up if you're looking for a weekend with shopping and drinking