We had a very disappointing stay at Hendon Hall on 14/3/09. We chose this hotel as it was a Handpicked Hotel and we have stayed at others within the chain on several occasions and thought the standard would be the same. It was not. Our room couldn't have been smaller with the bed pushed up against a wall. There was a problem with the hot water. We couldn't run a bath or shower as it kept running cold. When I called down to enquire if there was a problem, i was told that you just have to let it run as there are air bubbles and eventually it will get hot again! Not great when you are both trying to get ready to go out. The bathroom waste bin had not been emptied from the previous occupant either. The minibar empty. Full English breakfast was included in our rate. However, that was not a pleasant experience with clearly not enough staff serving. It took over 30 minutes to get a cup of coffee and actually order our breakfast as there was only one young lad serving 6 tables. There was no milk for the coffee, 2 pieces of butter on a small plate, cold toast that came in a cereal bowl with no jam or honey to put on it. Another 30 minutes later, breakfast arrived, cold with items missing. The reason for this delay? We all arrived at once! At £14.50 per head for the Full English, I would say not to bother as it isn't worth it. I cannot recommend this hotel and will not stay there again. It could be as lovely as the other hotels in the group but sadly, it all looks shabby and dirty, in need of some TLC. If this was out first visit to a Handpicked Hotel, it would have been out last. There a nicer, cleaner, more comfortable places to stay...

We arrived at Hendon Hall late in the evening and stayed for just one night. We were pleasantly surprised to find that the hotel was located in a quiet area in the leafy suburbs with a beautiful garden and very spaceous car park. The receptionist was very friendly and efficient and we were escorted to our room which was lovely and suited our needs in every way. We walked in the garden as it got dark and had a snack in the bar were the bar man was very friendly and helpful. The bed was extremely comfortable with soft feather pillows. Breakfast the following morning was in an elegant diningroom with a lavish buffet and cooked meal. Our stay was good value and was both enjoyable and memorable. If faults had to be found, the only quibbles we could think of were that the bar of soap in the bathroom was huge which seemed wasteful, the TV reception was a bit grainy, and, worst of all, there was no draught Guinness available in the bar! However, we would certainly stay there again if we were anyway close to Hendon.