Holland Court Hotel London

I booked two rooms in this 'hotel' for four people. Luckily only 3 came. 1st impressions - the reception area was nice. My sister's room was a single room semi- converted to pretending to be a double. There was no room to swing a mouse let alone a cat. the room was old and the bedding obviously very old and the rubber mattress - I'll say no more. When we originally booked in at reception she was told that she would be moved after 2 nights to a much larger family room, she decided to 'put up' with it till then. We were staying for 5 nights. My room consisted of twin beds, in the basement which was quite. Unfortunately the window was Jared open. When I spoke with reception the next day, the gentleman was amazing at my problem - as they had only got new windows in within the last 6 months- when I spoke with the girl at reception for the 2/3 time (who really should be working at back of house - no people skills), after been assured that the 'handyman' would be back sometime! Eventually I was told that it was an ongoing problem and couldnt be fixed, I pointed out that it was October and cold and there was a child in the room. I was told the hotel was full and there wasnt anything she could/would do. The second room my sister got was bigger but the spring on the thin mattress kept sticking up. Obviously would not recommend this hotel under any circumstances as a regular visitor to London I understand that the standard is not very high but this place is a new very low