Our main issue was that we were quite a distance from the city centre, we should have done our research a bit better. The location would suit people with a car.
Being that it was Christmas, we understand that everything was on go slow. However this was no excuse for being given the wrong information regarding breakfast times. Also starting breakfast at 10am was a bit too late, considering all tours from the city centre began at that time.
The hotel room was also freezing.
In fairness to them, the staff where very nice and we were compensated for breakfast. The room was lovely and we were allowed to check in early.
I would recommend the hotel during peak time.