Our Customer stayed here in March 2011
I often use La Reserve and generally it is a decent place to have a short stay (1-2 nights) in suth west London at a reasonable rate. This trip was no exception, however there were a couple of snafu's that should have been avoided.
The hotel was full because of a football match at nearby Chelsea, so when we discovered that our booked twin room actually contained a double bed, it caused consternation. Their print-out room list showed the room as a twin, (room 205) but it wasn't. Thanks to the place being full the receptionist was unable to move us to another room. She seemed more interested in making excuses than in sorting out out requirements. However, after my travlleing companion became irate they said they would get in a single bed and put it in the room, and this they did. It was a decent bed, not just a rollaway, so in the event myself and my travelling companion were happy enough. There wasn't much space in the room with the extra bed shoved in, but for an overnight stay it was fine.
We left early the next morning. The next problem presented itself at 6:30 a.m. when we realised there was just one set of towels, not two, in the Bathroom. And the towels in this hotel are far from generous in size! It was easier to improvise at that hour when under time pressure, so one of us took the hand towel as dried himself as best he could. In all honesty you would need two of the so-called Bath towels to dry yourself properly.
So not great this time, but I will still go back as the location is great and usually these things don't happen.