Madrid Airport Barajas Hotel Reviews

good efficientstaff/checkin. good clean room. would revisit

This is an excellent hotel and represents great value for money.There is a free bus shuttle service between Madrid airport and the hotel which needs to be pre booked.My advice is to ring the hotel to organize this as they dont seem to respond to e-mail requests!Its about a 20 minute drive from the airport.The breakfast is a buffet and is good.

This is a very nice modern hotel. Rooms are really nice and comfortable. I had a very good night's sleep with no noise. The location is good being very close to the railway station. I used the hotel shuttle bus to get from the airport to the hotel and was checked into my room by 11 am which was a good service. I had to call the hotel from the airport to request the shuttle bus and it arrived quite quickly. I used this hotel being close to the airport and having a shuttle bus serivce as I had a very early morning flight the next morning. However, I had two issues with the hotel. Firstly the shuttle bus service was not starting the following morning until 10am. I found this strange as the reason for staying in a hotel near the airport would generally be that one is getting an early morning flight. When I complained I was told that the shuttle bus service is on request and that I should have emailed the hotel a few days in advance to request the service. Secondly I returned from a day in Madrid and sought food in the hotel around 19.00. I was told that there would be no food serivce until 20.30. I asked if the chef would make me a sandwich but was told that the chef would not be on duty until 20.00. Given the size, the standard of accommodation and the facilities in the hotel (classed as 4* I think) I was very surprised that there was no food serivce whatsoever in the evening until 20.30. All that was on offer was coffee or a drink.