Best Western Mostyn Hotel London

Position of hotel is really good for shopping. It couldn't be any nearer Oxford street!Very nice rooms, spacious and very clean. Superb mattress, pillows and quilt, softest toilet paper ever!!! Not suitable for

Hotel far better than last time we stayed there, lots of money obviously been spent refurbishing rooms, reception etc. Staff exceelent as always. Breakfast very good.

We really enjoyed our stay at the Best Western. The location of the hotel is absolutely fantastic. The hotel lift is being renovated at the moment and we had to use the staff service lift which is tiny. That was the only fault i would give the hotel. Breakfast was included in our package with plenty of choice on the menu. The rooms are clean and tidy and the lobby area is very welcoming, bar the lift renovation at the minute.

Hello, We arrived on Friday evening 16th December 2007. We hadn't been informed that the hotel was currently under construction and were very disappointed that it looked nothing like the photos I had seen on the website. Our room was the tinest hotel room I have seen and the bathroom was the size of a shoe box. For starters, the room was way too small for two adults, never mind two adults with suitcases! The wardrobe was too small to put any clothes away,and there wasn't a spare metre of space to put our suitcases out of the way, resulting in us having to climb over them and the beds to go from one end of the room to the other. To add to all this, the room was FREEZING cold! We never managed to get comfortably warm during our whole stay. We were so cold that we had to leave and spend every evening outdoors in warmer restaurants and bars. Also, the reception was terrible on the television and even when I complained to the receptionist, she laughed and said that a construction worker hit a cable and it wouldn't be fixed until Monday. I don't know about the UK, but in Ireland we have electricians that work on Fridays and Saturdays! We had been looking forward to a lovely breakfast, but discovered that the milk tasted sour. When we had it replaced, it was still the same. I don't know how (or IF) any of the other guests managed to stomach it. Needless to say we didnt have breakfast in your hotel again. Aside from all this, the one asset of your hotel is your staff. They were very pleasant and informative. I've stayed in Best Western hotels before and I've never encountered any problems. I have to say, it put a dampner on our whole trip. Regards, Lorraine