Our Customer stayed here in January 2012
Room was very clean, as was the hotel in general, especially the leisure centre area;
overall customer service from hotel staff was first class, flawless especially the reception staff; food was nice and competitively priced in my opinion;
I would however say that the outside of the building and landscaping can be deceiving,
its gives the appearance of a very old hotel, whereas inside it feels a lot younger;
The architectural layout of the building can leave you with long walk to your room, so not suited to elderly people, the elevator felt like it could do with a service.
An American wouldn't be happy with the small size of the television in the room, but for me, it didn't make that much of a difference as I never watched it.