As we arrived late to the hotel we were greeted only by a security guard. Although he was very pleasent he didnt know much about the accomadation and we waited half an hour while he found us a supposedly clean rooms. Although we booked and paid for a double and single room and requested that they be close to one another as it says it can arrange on the website we were given 3 single room on different floors. As these rooms were part of larger apartments and we were 3 girls we felt very unsafe and spent the first night all in one room until our proper rooms could be sorted out in the morning. The next morning we were again greeted by a security guard and told there was nothing that could be done until the staff returned on monday. In the meantime we had to go buy our own towel and toiletries as none of them were provided with the rooms as promised. The rest of the apartment (kitchen and living area) was full of rubbish and unwashed sheet and duvets. They had obviously not been cleaned before our arrival. The wedsire for the "hotel" indicated that the kitchen would be fully functional but the was no cutlery, cups or glasses in sight. Although they did provide us with tea making facilities they forgot to provide the cups. By Monday we had just accepted were we were staying and made the best of a bad situation. However by Monday afternoon the cleaners arrived and were not very friendly. Knowing we were in our rooms they made loud comment about the cleaniness of the apartment and the 'pigs' that must be living in them. When we informed them that the mess had been there on our arrival we were just given blank looks. The cleaners arrived back on Tuesday morning and asked what we were still doing there. As it was only 10 o'clock and we were not provided with a time to vacate the apartments we had had enough and left the keys in the room and departed. Altogether we had a great time in liverpool but i think its safe to say we will never return to the Opal Court "HOTEL"!!!

super location, super room and shared kitchen, gym and swimming pool, all for that money. Very friendly reception, very good staff. One disadvantage: only possibilities in July and August, that's a pity! ....... price/quality more than perfect ........