Osborne Hotel Valletta Reviews

2 out of 5

The Hotel is located in a lovely historic building, unfortunately the internal layout has been changed so that the rooms have as little charme as an Etap hotel by the motorway. In our room the big, arched window was cut in half by the floor (so the window started at floor level and went up to under a meter). Apart from that the rooms are clean and not luxurious but sufficient. The biggest let down was the staff: on several occasions we found their tone rude (e.g. when being asked for the room number at breakfast). When we arrived the key card for our door did not work. Instead of coming to see for themslves with an alternative key they person at the reception made us go back and forth between our 3rd floor room and reception several times before he could be bothered to come and see for himself. He then opened the door for us but the problem was not fixed and he claimed that the manager was the only one who knew how to do it so we would have to wait for him to return. When he finally showed up after several hours he claimed that all the staff knew how to change the batteries on the locks but were just to lazy to do it themselves. We would have preferred it if the staff had worked out their internal issues amongst themselves. Overall, this incident did not leave us feeling welcomed and well looked after. To sum up: Not the worst hotel ever but not a pleasant experience you gladly pay for either.

3 out of 5

Hotel was central. Clean. Room spacious but quite old fashioned. Staff were very friendly. breakfast was simple but adequate. Overall a clean, central hotel with basic facilities and friendly staff. I would stay again.