We had a wonderful stay, location was perfect and connections very good. Hotel stuff was very friendly and helpful. Family 2+2 children 11+14 from Helsinki,Finland.

The room we had was very small - we were tripping over each other. The paintwork was not up to an acceptable standard and carpets were poor. Having said that, the room cleaning staff did a good job. I will give it a satisfactory rating because of the decent price that we had to pay.

you get what you pay for. It is in a great location the best ever for the price!! I was reading some reviews before i left, and i must say they were a bit overboard. and nearly all the bad reviews were from americans. The rooms are a bit small, but at the end of the day you are in NEW YORK, you dont spend all day in your room all you want is a place to sleep. I thought the staff were very friendly! And all i have to say is if you are looking for the standerd of a room that most of people in USA are looking for then why dont you stay at the Plaza!!!!!!

I booked this hotel because it was both affordable and in a SUPERB location - right next to Penn Station and Madison Square Garden, less than 10 minutes walk to Times Square. We booked a twin room and imagine our faces when we opened the curtains and got a view of the Empire State Building! It can be a lottery on what view you get but we certainly weren't disappointed - I would wake up to a view of sunrise behind the ESB. The room itself was bright, had a big TV and the bathroom was fine. Fresh towels were delivered each day and beds were made. If we slept in, the maids would come back later. There are no tea/coffee facilities but that's no bother - simply go down the steps at Madison Square Garden into Penn Station and you'll discover a vibrant underground station with loads of coffee shops, bagel / donut joints and grocery stores. Best night had to be going up the ESB at night, getting AMAZING views, going to one the Irish bars, and getting cinnamon bagels with cream cheese from Penn Station and a vanilla latte from Starbucks and going back to the hotel! The only downside is that the internet was a little pricey, but stroll down to Korea Way (32nd Street) and there's cheap internet there. Totally worth it, I'll definitely stay here again.

I found the rooms in new york clean great location but there is 3 of us traveling myself ,mother,my son and we wanted a trible room . we did ask at the front desk and this was manageable.everything else was fablous . beauitful hotel,trips were great and well worth it tour guide was brillant,1st room was smoky we changed for a non smokers room and everything was great from there I would recommend booking these rooms again with roomex great value for money

this hotel was not good ..we booked a triple room and were given a small double room and a camp bed and it was so cold in the room after we complaint we got a triple room there was no heating in the room and some of the lights dind't work the staff at the front desk were so rude and to get something out of the safe ad to que for 15minutes..the only thing good about this hotel was location..

The Hotel is in a great location but the standard is not as great. I found a lot of the staff rude & unhelpful. You were not allowed an early check in & after a long flight that is the last thing you need to hear. You had to pay extra to leave your bags if you wanted to take a stroll until check in time. I am unsure if I would stay there again.

Stayed in the Pennsylvania Hotel New York for the second time this year. Superb holiday. When I return to New York again I would not stay anywhere but the Pennsylvania Hotel. Everything was great, so centrally located, it couldnt have been better. Top marks to the hotel and all thier staff. I will be back again !!!

The hotel was situated in a central area of New York which was great for getting around, with the subway & station beside it. Our room which was on the 2nd floor, I thought could be improved on. Our bed was a bit small for 2 people comparing it with a double bed size in Ireland. Its a pity there is no breakfast served as the 'Lundy's' restaurant was expensive for 3 people for breakfast. We only went there once. I would stay in the hotel again as one is inclined to use it just for night times.

nice hotel, rooms were clean but bathroom really needed upgrading perfect location for shopping in new York, bus terminal ,subways and most important shops all in walking distance, reasonably priced would recommend.

We had to change rooms three times and pay more money out just to find a reasonable bed...Extremely dissapointed and I intend to raise the issue as a complaint. 1st room – mould growing on ceiling tiles, mould growing on the carpet in the corner, no water from either taps on hand basin in bathroom, carpet generally dirty and room didn’t feel clean. 2nd room – slightly cleaner than the first but only had 1 double bed in it - we were a party of three. 3rd room – was told that to get a better room I’d need to upgrade to a corporate room (No 492) and would need to pay an additional charge of $30 per night (given 2 free nights and paid for 5). This room was better than the others but the electrical socket was hanging off the wall so we had to hold on to it when using it to prevent pulling it off completely. Also the shower area leaked and the floor was frequently soaked. I would definately not recommend this hotel at all - affected the whole visit to New York...

I found the hotel very satisfactory. It was very central, the rooms were clean and warm and the hotel staff were friendly and helpful.