The Pennsylvania Hotel in NYC was in an excellent location: macy's and empire state building one block away, madison square gardens right across the street and subway station right beside the hotel. It was less than 5 minutes walk to Times Square and Broadway. The room we had was very big with 2 double beds, sofa, tv cabinet, table and chair, 2 wardrobes and it was cleaned every day. The staff were very friendly to us. Use of the safety deposit box was free although as the hotel is quite large there was 1 or 2 times that we had to wait a little while for staff to come to us for this service. We had no delays checking in or out, although at times as we walked through the lobby during our stay the queue, sometimes, was quite large. I had seen bad reviews about this hotel before I went but my experience in March 2008 was very good, I would definately book there again. It's not a five star hotel but for the location and the price considering it's in midtown manhattan - it is a very reasonable hotel for NYC.