Hotel Pennsylvania New York Area - Ny

Having travelled all over the world, and stayed in many establishments, this has to have been the worst stay I have ever experienced anywhere. We had to move room 3 times, with rooms being the most old, shabby, dirty & decrepit I have ever encountered. Staff were rude & totally unhelpful. Only that I had paid for my entire stay, I would have left immediately. I would advise anyone to book elsewhere, as even its central location does not save this hotel.

Rooms were filthy. Bath had no enamel left on it and hadn't been cleaned in a long time. When we asked to change room reception informed us that the other rooms were not much better.

This Hotel was just below satisfactory, with positives and negatives. On the plus side was its location and convenience for the subway, Macys and the train to JFK from Penn Station via Jamaica. This is a massive, impersonal hotel with an almost constant queue at reception, although it moves quickly. Wifi is available in the lobby at $2.00 for 30 minutes. Left luggage service is in the basement, $4.00 per bag. Large number of elevators are efficient enough and we never had a long wait. On the down side our room on the 8th floor had 2 single beds and was shabby. Fittings in bathroom were old and the bath enamel was chipped. Paint was flaking from door. Pubic hair was present on bathroom floor and in bath. Tv old and poor reception on most channels. Bed linen was clean. No view of city from window. Air conditioner very old and did not seem to function, although it was not really needed during our 3 night stay. I will look at alternatives for next trip.

Absolutely creepy room, the only good thing was that as far as we could tell there were no bed-bugs. Walls crumbling, furniture abused. Huge long lines to check in or out; hotel staff is overwhelmed and often surly, the atmosphere is pretty similar to a bus station: crowds standing around, not enough places to sit down.

VERY DISAPPOINTED WITH HOTEL. CHECK IN TOOK OVER ONE HOUR, ROOM VERY POOR, AT LEAST TWO INCHES OF DUST AROUND THE PREMETER OF THE ROOM, CARPET VERY STAINED, SHOWER LEAKED, CEILING LEAPING IN THE BATHROOM. ROOM ONLY CLEANED ONE DAY OUT OF OUR FOUR DAY STAY. WOULD HAVE COMPLAINED BUT EACH TIME I WENT TO RECEEPTION, TOO MANY PEOPLE ON LINE. ONLY GOOD POINT WAS LOCATION. WOULD NOT RETURN AND WOULD NOT RECOMMEND THIS HOTEL.

Very helpful staff especially reception. Perfect location