This is a really beautiful hotel inside and out.
However, The receptionist was not helpful at all. I booked a double room and we were put in two single beds wrapped together in a big sheet!!
As we had spent 20plus hours travelling before we arrived (near midnight) at the Russell court, when booking, i knew we would be exhausted and so i requested a room in any quiet area of the hotel, as the website said that some rooms would be noisy due to the club downstairs. Our room was on the first floor at the front of the hotel and so we were subjected to a constant stream of shouting and drunken singing etc until after 4am. Upon our arrival i did remind them of the fact that we had asked for a quiet room, but i was told that they had 'forgotten' and that there were no other rooms available.
When booking, i also asked if it would be possible to get a late check out seeing as we were arriving so late and after such a long journey. They offered us an extra 15minutes, which seems to me that it was a part of our booking that was also 'forgotten'. Most decent hotels that i have stayed at in the past, will happily accommodate a late check-out, especially when it is mentioned at the time of booking. How would 15mins make any difference at all, to anyone???
I was too tired to go down for breakfast which we had paid for, but my partner went down and was told that he had missed it by ONE minute. he was given a paltry cup of coffee and ONE croissant.
I am glad to have the opportunity to write this review, as the sub-standard service and disgraceful lack of attention to detail left alot to be desired.
It is such a shame, when the building and decor is so beautiful and well maintained. If only their staff and their customer service were maintained to the same standards...