This hotel is clearly geared up for coach parties as reception expects guests to queue up inside a series of roped off areas while waiting for check in. Last time we were greeted in this fashion it was in Butlins!
The receptionist struggled to make herself understood and did not complete our check-in adequately as we were later expected to pay for breakfast despite having been charged £103 for a single night's bed and breakfast.
When we located our room in the warren of narrow corridors, the dated bedroom was very small, the grungy bathroom was even smaller and the shower minute. One divan bed was uneven, leaving me clinging to the edge while the other was too mobile as the castors rolled at the slightest motion, so my poor husband spent the night with the bed sliding across the floor every time he turned over.
The bank of lifts proved inadequate to the predictable high demand in the morning, leaving guests on higher floors to wait for long periods or risk injury trying to negotiate steep staircases with luggage.
Breakfast was unappetising in an badly over-crowded, grubby cafeteria - no wonder reception had illuminating signs urging guests to breakfast before 8am! If you want to sit at a clean table, have a reasonable choice of food and eat in peace, then either get there at opening time or eat elsewhere.
This is not the worst hotel we have used in London, but it is very poor value and we will not return.