Highly recommended. Very clean rooms, great location beside train station. Facilities were excellent and staff very helpfull. I have stayed in many hotels in liverpool, but in terms of overall package I would highly receommend this one. Would stay again

Good location. Good breakfasts. Not so good staff. Reception staff were not very quick to help with directions, train times etc. Didn't seem to think it was part of their job to help tourists. The shower in our room had only two settings..... freezing cold or boiling hot.... we had to ask to be moved to another room, but had to move ourselves,no help was offered. The cleaner of our second room broke a saucer and failed to clean up all the pieces , leaving tiny shards all over the carpet outside the bathroom door and large pieces still lying in behind the bathroom door. Oh and she didn't replace the broken saucer either. After repeated complaints to the management they offered us complimentary dinner in the Seven Seas Restaurant on our last night. Dinner was actually very good and we finally met a manager who was very good at his job... the restaurant manager was excellent! Would we go back??? Probably not.

Won't be staying here again. The hotel is right next to the train station and the noise of trains screeching throughout the night was hugely frustrating. To make matters worse, we couldn't close the window as there was no air-conditioning in the hotel, which was one of the hottest hotels I've ever stayed in. And the outside temperatures were not particularly high.