Warsaw Hotel Reviews

Unlike some other hotel websites, the rooms booked through Roomex at the Polonia Palace always provide a high quality room. You can always be sure of a very high standard of facilities and service.

A very good stay again. It is the second time that I have stayed here and I have enjoyed very much. The reception area is large and has a high standart finish. As usual the rooms are the home away from home and the service was outstanding. will be back again

This was a very nice, modern hotel and the staff were very helpful and friendly. It's in a good location close to the train station and only 20 minutes from the airport by taxi. Also only a 20 to 30 minute walk from the old town.

clean room, beautiful hotel, central location, friendly staff

Good value and central, however the time has come to refurbish the rooms in this hotel if it wants to retain its 4 star status.

The rooms were nice ; breakfast fairly good. unfortunately the balconies were cover with a massive advertising blanket.Also located at a major traffic junction.

Stayed in hotel for weekend. Hotel was excellent. Rooms very clean and fresh. Staff at reception friendly and helpful. There was a very good choice at the breakfast buffet and food was excellent. All in all a very pleasant stay.

On arrival at 11.30am we were told our room wouldn't be available until 4pm; having been on the road since 4am that morning, this was a long wait for us to be able to rest. If we wanted to check in earlier we could avail of an executive suite for an extra cost of around 40 euro per day. A considerable mark-up, considering we were staying for 4 nights. After 3 trips back to the check in desk, at 2pm we were finally able to convince them there must a room available somewhere. Once in the room we discovered that we could only access TV or music stations for an added cost - this is something I have never come across before! I'm aware you generally have to pay for movies etc but the normal stations are usually available. So it was a quiet stay in the room as after feeling like they were trying to push a more expensive room on us, I was not paying for basic amenities like television. When leaving, friends we were travelling spent 20 minutes attempting to check-out; we still don't know why it took so long as no bills had to be settled but it took two staff and when my friends explained we had to flight to catch and were running late so needed to leave ASAP, the staff kept reassuring them it would "be fine" and continued to work on the phantom issue what was delaying the check-out! Other than that, everything was as expected - clean hotel, nice lobby/gym/spa. The breakfast buffet was brillant , they have everything you could ask for. If only the check-in and out process was as good!

The hotel was excellent as usual. Very good Service, Food and accommodation. Will certainly recommend it to all my friends.

Hotel was great, in central location- near to shops, bars, restaurants etc. Old town is about a 30 min walk away but is a great way to see the city. Staff very helpful and will provide map of city. Bar food good - if a little salty but seemed same everwhere in Warsaw. Breakfast was good- buffet with lots of choice. I would stay again