Westin Palace Hotel Madrid Reviews

4 out of 5

Very pleasant place to stay in

3 out of 5

we had booked a double and a triple room. The triple room had 2 single beds in it and we had to ask 3 times for a 3rd bed to be put in the room. When the 3rd bed was eventually installed, there was no sheets or pillow cases on it. Despite receiving assurances that the bed would be made up properly, it was the next day before it happened. In addition, the room only had towels, dressing gowns etc for 2 people. Otherwise, it's a great hotel