We had stayed before in this particular hotel. Overall we found it quite satisfactory. Initially we had a room problem; it was far too cramped for a double mainly because the lift shaft encroached on the available space. It should, perhaps, be more appropriately designated as a single room only? However, on making representations to reception, they immediately gave us a far better room. Otherwise staff and facilities were very good. Also, the location is very convenient to the City of London and transport services.