The Roomex Blog

Millennium Hotels promise safety in hotels through and post the COVID-19 pandemic

We spoke to Richard Adler, Vice President Sales - UK & Europe and Strategic Accounts for Millennium & Copthorne Hotels, a London-based global hotel...

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Dalata Hotel Group plc release new Keep Safe Programme

As countries, cities, and states begin to open up and governments ease restrictions, travel will begin to pick up but it may look different to before. ...

Read More
Atlas Hotels increases cleaning measures to protect Key Workers travelling during COVID-19

Atlas Hotels increases cleaning measures to protect Key Workers travelling during COVID-19

As the COVID-19 pandemic continues, hotels across the U.K. and Ireland continue to adapt to accommodate key workers travelling during this time.  

Read More
Serviced Aparthotel provider, Roomzzz adapts services to provide safety and comfort to Key Workers during COVID-19

Serviced Aparthotel provider, Roomzzz adapts services to provide safety and comfort to Key Workers during COVID-19

In recent weeks we have watched the world as we knew it change, due to the impacts of the COVID-19 pandemic. Hotels have had to adapt to these changes...

Read More
Roomex exhibits at UK Construction Week 2019

Roomex exhibits at UK Construction Week 2019

Roomex will be at the UK Construction Week 2019 from the 8-10 October at the NEC in Birmingham and you can register for free here.  Our team will be at ...

Read More
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We spoke to Richard Adler, Vice President Sales - UK & Europe and Strategic Accounts for Millennium & Copthorne Hotels, a London-based global hotel company, which owns, manages and operates over 135 hotels across some 80 locations worldwide about the measures they have in place to deal with the COVID-19 pandemic.

Millennium operates 19 hotels in the UK with 5 currently open for key workers (Copthorne Hotel Merry Hill Dudley, Copthorne Hotel Plymouth, Copthorne Hotel London Gatwick, Copthorne Tara Hotel London Kensington, Millennium Gloucester Hotel London)

Hygiene and preventing the spread of COVID-19 have become so important. How are you ensuring both staff and guest safety?

We always adopt a risk-based approach to any initiatives therefore the hierarchy of hazard control is always adopted and control measures implemented. Whilst we can’t eliminate COVID-19, we can use operational management controls to reduce exposure such as undertaking comprehensive and detailed risk assessments for the management of suspected cases, contaminated rooms and implementing methods to secure social distancing, as well as, specifically located and readily available sanitisation gel, the encouragement and promotion of regular and thorough hand washing and drying. PPE is the means of last resort so our management controls are regularly reviewed to avoid too heavy reliance on PPE.   

How is Millennium ensuring safe and clean rooms for guests?

Enhanced precautionary measures have been introduced to ensure a safe and comfortable stay for our guests and team members. Heightened cleaning programmes are underway in our hotels and a number of additional measures are in place to keep guests and team members alike safe. 

Managing all public areas to ensure social l distancing is adhered to in the lobby, restaurants, dining and conference rooms. In areas where handwashing is not immediately available, you will find hand sanitiser readily available in our hotels’ public areas. The risk assessment process, as well as precautionary measures, are ever-changing in light of information that is being released by the UK Government and we have and continue to adhere to all Government advice, especially where control measures can be adopted by our Company, even when the control measures are not hospitality centric.

How has COVID-19 impacted the way in which you work day-to-day?

Safety and the welfare of our employees and guests remain as always the heart of what we do and therefore all of our work practices. The way we interact with each other and our guests have been under close scrutiny to ensure that all control measures have been identified and implemented to reduce the transmission and exposure to the virus.

Has your check-in process changed to avoid contact?

Where possible we have limited contact and respected the social distancing measures as endorsed and advised by the UK Government, we are currently reviewing the installation of screens and more contactless payment methods.  Foodservice has been changed with the provision and method of delivery and currently preventing the use of bars and restaurants. 

What if guests begin to show symptoms?

A Health Declaration questionnaire has been prepared and implemented for all hotel guests, visitors and contractors.  Where an employee becomes unwell, these cases are fed through the HR system at hotel level and recorded as incidents on our SSHE e-portal.  The purpose of the escalation is to take care of our employees’ welfare and to ensure our guests are aware that we take care of our employees, in order to safeguard our guests during their stay with us. 

If an employee/guest or visitor attends the hotel and is presenting symptoms of the coronavirus, then attending employees must initially notify the Duty Manager, who will then assess the situation on the merits of each case. Our team members have been trained and will continually receive further training on how to handle such situations and the various ranges of advises being shared, from advising the guest to remain in their own room and self-isolate to providing them with the necessary contact details as communicated by the local authorities.   

What is the business doing to stay up to date with updated recommendations from the government and the World Health Organization? 

Our SSHE and HR teams received daily updates directly from the UK Government to ensure that all in the information is from a considered and trusted source.  Whilst we are aware of the media coverage, we are very much secure in the processing and communicating of governmental advice and direction.  We then use the information to provide our employees and guests with considered information, with  subjectivity; we are the guiding force during this difficult time so we undertake our duty of care to our employees and guests with extreme seriousness and it is the main priority in our endeavours. 

Are you still offering food at this time? What are the options?

In accordance with the social distancing guidance we are operating a Grab n Go breakfast and room food delivery service throughout the UK estate, whilst securing social distancing.  However timing will vary from one location to another to ensure that all the control measures to prevent transmission and exposure remain effective.

Are your amenities closed due to the outbreak?

Again we are guided by the UK Government’s restrictions and ensure that only those permitted facilities and services are carried out.  As a consequence, amenities such as pools, health & beauty centres as well as business lounges are temporarily closed.

Learn more about Millennium Hotels and what they are doing to ensure guest safety here. 

Roomex is assisting companies with their project needs worldwide, whether it is supporting key workers with their long term stays in hotels or apartments, please reach out to us and see how we can help you.

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Millennium Hotels promise safety in hotels through and post the COVID-19 pandemic

We spoke to Richard Adler, Vice President Sales - UK & Europe and Strategic Accounts for Millennium & Copthorne Hotels, a London-based global hotel...

Read More
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As countries, cities, and states begin to open up and governments ease restrictions, travel will begin to pick up but it may look different to before. Hotel chains large and small are stepping up to create a safer environment for those traveling during and after the pandemic. Most have gone above and beyond to give travellers peace of mind. 

We spoke to Sarah Conway, Regional Sales & Marketing Manager for Dalata Hotel Group plc about the measures that they have put in place. Dalata Hotel Group is the largest hotel operator in Ireland, with a growing presence in the United Kingdom. The Group manages the Clayton Hotels, Maldron Hotels and Partner brands. The Group's portfolio now consists of 30 owned hotels, 11 leased hotels and three management contracts with a total of 9,208 bedrooms. In addition to this, Dalata is currently developing 11 new hotels. This will bring the total number of bedrooms in Dalata to over 12,000.

Hygiene and preventing the spread of COVID-19 have become so important. How are you ensuring both staff and guest safety?

Over the past few months, we have developed the Dalata Keep Safe Programme, which has involved the introduction of a wide range of protocols and systems that will ensure as much as possible our guests will have an enjoyable and safe visit to all our hotels. We have been testing these protocols and systems in our hotels with great success.

There are numerous initiatives we are undertaking to ensure as much as possible the safety and health of all our guests, employees and suppliers. Like for example, providing plenty of hand sanitizers around each hotel, providing nose and mouth masks to employees and clearly marking public areas to ensure social distancing. Above all, we want our guests, whether they are on business or leisure to have a relaxed enjoyable stay with us.

How are Dalata ensuring safe and clean rooms for guests?

Cleaning is extremely important, but it is not enough. We have introduced thorough systems of sanitisation to ensure, as much as possible, that these areas are safe. Our guests will then have the option of using the lift or staircase to access their bedroom. Strict protocols on lift usage will be displayed on each floor. As guests arrive at their bedroom door, it will have a seal that will break on entering. After each room is cleaned thoroughly and key touchpoints are sanitised, we will fog the room with a special device that deals very effectively with viruses and other air and surface contaminants. This device is used in “Clean Room Technology” throughout the pharmaceutical sector and in some hospitals. Guests will know their room has been treated by the unbroken seal on your door. 

The contents of guestrooms have also been reviewed to remove non-essential, tactile items, such as pen, paper and bed cushions.

Has your check-in process changed to avoid contact?

Before our guests arrive at our hotels, they will have the option of checking in online, so all they have to do is collect their bedroom key from our screened reception desk. Of course, they will have the option of checking in the usual way, should they choose to do so. Online check-out will also be an option. Guests will walk through our spacious public areas that will be thoroughly cleaned continuously throughout each day.

We will also be introducing new state-of-the art technology and additional contactless payment options to make the whole experience seamless.

Have your staff undergone training?

Yes, staff throughout each hotel will complete a dedicated training programme to ensure full implementation of each new measure and will follow the public health official advice and guidelines at all times. 

What is the business doing to stay up to date with updated recommendations from the government and the World Health Organization? 

All of our new health and safety protocols will be accredited by Bureau Veritas, a world leader in testing inspection and certification in the Health and Safety area. So, we are doing everything possible to protect the Health and Safety of all our guests, employees, and suppliers.

(“Bureau Veritas is a company specialized in testing, inspection, and certification, founded in 1828. It is headquartered in Paris and is present in 140 countries through a network of over 1,500 offices and laboratories, and more than 78,000 employees.” https://group.bureauveritas.com)

Will you still be offering food? 

We will have a range of food and beverage options with in-room and main restaurant dining options available. This will include restaurants with table service for all meals (no self-service queuing). Again, there will be protocols in place that will be explained by our team in our public areas. The protocols that apply to guests will equally apply to all our employees both front and back of house. Our employee safety and health is as important as our guest safety.

Learn more about Dalata Hotel Group plc and what they are doing to ensure guest safety here. 

Roomex is assisting companies with their project needs worldwide, whether it is supporting key workers with their long term stays in hotels or apartments, please reach out to us and see how we can help you.

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Dalata Hotel Group plc release new Keep Safe Programme

As countries, cities, and states begin to open up and governments ease restrictions, travel will begin to pick up but it may look different to before. ...

Read More
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As the COVID-19 pandemic continues, hotels across the U.K. and Ireland continue to adapt to accommodate key workers travelling during this time.  

This week we spoke to Atlas Hotels, one of our partners on our Key Worker Support Package about the changes that COVID-19 has brought. Atlas Hotels are an award-winning hotel company operating 49 hotels under the global brands, Holiday Inn Express and Hampton by Hilton. Atlas Hotels provide all the convenience, value-for-money and reliable service you expect. Each of their hotels in the United Kingdom has been purpose-built with business travellers in mind.

Hygiene and preventing the spread of COVID-19 have become so important. How are you ensuring both staff and guest safety?

We deep clean all hotels daily – public areas/touchpoints will be sanitised hourly and all rooms will be thoroughly cleaned using Ecolab chemicals. Collateral is being removed in rooms to reduce touch points and a digital offering is being developed. Social distancing – screens, floor mats will be introduced for all hotels. Hand sanitiser stations are provided on arrival. Lifts will be restricted to room occupants only.

How are Holiday Inn Express's ensuring safe and clean rooms for guests?

Rooms were already being cleaned to a high standard, however additional sanitising/deep cleaning will take place using Ecolab products, upon departure of every guest.

How has COVID-19 impacted the way in which you work day-to-day?

Our operations teams are working extremely hard to adapt to the new ways of working with the priority of safety for our guests and staff. We continue to offer food and beverage at our hotels adhering to government guidance on social distancing measures, checking in and taking payment via contactless solutions.

Has your check-in process changed to avoid contact?

Social distancing measures are in place along with Perspex screens and hand sanitiser at every contact location

What if guests begin to show symptoms?

We advise the guest to call 111 and request that they self-isolate within their room.

What is the business doing to stay up to date with updated recommendations from the government and the World Health Organization? 

We are currently following and adhering to all government and world health organisation guidance, we are also gaining regular updates from our brand.

Are you still offering food at this time? 

We continue to offer food and beverage at our hotels adhering to government guidance on social distancing measures.  We welcome guests to use takeaway services alongside our food and beverage offerings.

Are your amenities closed due to the outbreak?

Our conference rooms are currently closed due to the outbreak.

“We are working on changes to meeting spaces to make them work for social distancing but these spaces alongside the public areas will remain highly restricted at this point”

Learn more about Atlas Hotels and what they are doing to ensure guest safety here. 

Roomex is assisting companies with their project needs worldwide, whether it is supporting key workers with their long term stays in hotels or apartments, please reach out to us and see how we can help you.

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Atlas Hotels increases cleaning measures to protect Key Workers travelling during COVID-19

Atlas Hotels increases cleaning measures to protect Key Workers travelling during COVID-19

As the COVID-19 pandemic continues, hotels across the U.K. and Ireland continue to adapt to accommodate key workers travelling during this time.  

Read More
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In recent weeks we have watched the world as we knew it change, due to the impacts of the COVID-19 pandemic. Hotels have had to adapt to these changes with many of them remaining open to support our Key Workers during this time of need. 

We also started offering a relief package for Key Workers travelling during this time, hand in hand with our hotel partners. 

We spoke to one of these partners, Katie Garrahy, from Roomzzz Aparthotels, stylish suites and serviced apartments offering a personal touch, about the measures they have taken to keep Key Workers safe while they are staying in their properties.  

Hygiene and preventing the spread of COVID-19 have become so important. Is it beneficial to have self-service rooms during these times? 

Katie Garrahy: 'All apartments have fully fitted kitchen facilities with a fridge, freezer etc. This allows Key Workers staying with us to still continue to cook for themselves. We facilitate food and supermarket deliveries meaning less risk and contact for residents within the hotels.'

Are you still offering food at this time?

KG: 'We are still offering our grab and go continental breakfast, which includes freshly baked pastries, fresh fruit, porridge and yoghurts. However, in order to ensure strict levels of hygiene, this is now being bagged in our back kitchen areas with employees wearing full PPE. Each item is wrapped individually and then bagged in an outer paper bag, this limits contact that people have had with the items and ensures that guests can take breakfast back to their apartments to enjoy.'

How has COVID-19 impacted the way in which you work day-to-day?

KG: 'Our front desk teams are adhering to strict social distancing levels with heightened levels of hygiene and sanitation in place. All of our employees have conducted training specifically for infection control and increased levels of sanitation in all high traffic areas have been implemented.'

Has your check-in process changed to avoid contact?

KG: 'Our check-in process is as contact-free as possible and we provide hand sanitiser for all guests entering the hotel.'

What if residents begin to show symptoms?

KG: 'For any residents who may be showing symptoms of COVID-19, we have a strict self-isolation policy which is given to all guests on arrival and strictly adhered to.'

Are your amenities closed due to the outbreak?

KG: 'We have closed down our gyms, communal spaces and coffee machines in order to ensure that we are following strict social distancing guidelines, however, we have made a provision that guests are still able to get complimentary tea and coffee 24 hours a day which they can take to their room to make and enjoy.'

Learn more about Roomzzz Aparthotels and what they are doing to ensure guest safety here. 

Roomex is assisting companies with their project needs worldwide, whether it is supporting key workers with their long term stays in hotels or apartments, please reach out to us and see how we can help you.

 

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Serviced Aparthotel provider, Roomzzz adapts services to provide safety and comfort to Key Workers during COVID-19

Serviced Aparthotel provider, Roomzzz adapts services to provide safety and comfort to Key Workers during COVID-19

In recent weeks we have watched the world as we knew it change, due to the impacts of the COVID-19 pandemic. Hotels have had to adapt to these changes...

Read More
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Roomex exhibits at UK Construction Week 2019

Roomex exhibits at UK Construction Week 2019

Roomex will be at the UK Construction Week 2019 from the 8-10 October at the NEC in Birmingham and you can register for free here.  Our team will be at ...

Read More