It is a very lovely hotel with friendly, welcoming staff. The bar food was very nice with a good choice and the surroundings were comfortable. The room was spacious and very comfortable. Overall our stay was most enjoyable and we would book this hotel again.
Very nice but there is a definite change in the atmosphere from when it was the Carlton ie very few kids and no kids club. I was there same time last year and the kids club was great. Part of the reason we went to the hotel again was because we could gain access to the Aquadome. I contacted the hotel to ask if there was complimentary access to the Aquadome and I was told yes there is. What I wasn't told until I checked in was that there is just one pass per visit (totally understandable due to cost etc but I would have appreciated being made aware of that change in policy)
3 out of 5
Reception helpful and friendly. Room was changed to a ...
All in all a very good Hotel,rooms are big and comfortable and are kept very clean,with extra towels offered,well heated with all the nicknacks wifi,cable tv,iron,fridge etc.Slept very well as it seems well sound proofed,loads of parking and the staff were excellant,nice bar and relaxation area with a delicious buffet breakfest.Reception was very helpfull with any queries.So if its peace and quiet you need this is the place for you,but still has a good vibe about it
5 out of 5
Whilst the hotel was lovely and the room, though very ...
Whilst the hotel was lovely and the room, though very cold when we arrived, was large and comfortable, the service left alot to be desired.Were given wrong room initially and then they had problems with key card so could not put on heat until we returned later. We decided to eat in hotel(unfortunately)and I received the wrong main course. By the time it arrived my partner had finished his dinner. We ordered 2 coffees and could see the bartender filling one from the machine which he then left to talk to other staff members. We reminded him of them 10 min later, got no apology just threw coffee down sink and poured 2 more. Arrived down for breakfast next morning and was left waiting 10min before we took 2 seats ourselves as staff ignored us even though they were not busy.Overall very disappointing
Very few staying in the hotel at the time we stayed there for one night (early December 2013) - but we enjoyed our stay there fully. The staff we met were excellent ! - very welcoming and friendly. The breakfast was fantastic served by a lovely waitress ! The bar staff were friendly also and especially the night porter!
Many thanks for the stay there !
Lovely hotel , nice staff , the one thing I didnt like was the 13 euro rate for breakfast per person staying , and as we walked away from the hotel an all day breakfast was being advertised outside for half the cost @ 7.50 !!
Well trained and attentive staff who were friendly and good humoured.
Our room was ideal, clean and warm.
Disappointed to find out only when we arrived that the restaurant was closed on both evenings, however the bar food and menu was good. I would prefer to be told before arrival of any change to dining arrangements. Overall a v satisfactory stay.
Hotel not a 4 star hotel maybe a 2star!. Wash hand-basin in our bathroom had a large crack in it and the grouting around the bath was very dirty. The food in the bar was terrible. I asked waiter for ice for my white wine, as it was luke warm, and I never get any! Very disappointing visit to this hotel, wont be going there again.
2 out of 5
I really enjoyed my stay in the hotel. The staff ...
I really enjoyed my stay in the hotel. The staff were very friendly and helpful. The room itself was lovely and very clean and tidy. The only problem I had with the hotel was the bar music, it was really awful and it would have been better off without having any music!
First impression when approaching hotel was not good area looked like a building site that was never started, or waiting for investement to start this area should be hidden if that is possible. Entrance to hotel could do with a powerwash (dirty steps, chewing gum). Leisure centre steam room never worked,likewise water dispenser outside steam room .While most of the staff were fine one or two could do with a brushup on attitude. Toilets (mens) on ground floor were always dirty. The room we were in was excellent, shower was outstanding.
Food was o/k
This a a lovely hotel, we got a great deal and found it to be very good value for money. Hotel is bright and modern. Rooms are large and comfortable. Staff are very welcoming as well as being courteous and helpful throughout our stay.
One slight negative was that internet was not available in our room. When we called reception, they told us that we needed to use a network but this did not work either. We were then told that there was obviously a problem with our laptop. This was not the case however as our friend's were unable to access the internet on their's either.
overall, very good hotel and exceptional value for money.
4 out of 5
Nice hotel, lacks a swimming pool. Shower curtains are really ...
Nice hotel, lacks a swimming pool. Shower curtains are really a no no at this time. No network, receptionist blamed the Mac which is completely off the wall as other PC's wouldn't connect. Breakfast was not stocked properly with items missing at various points in time.
The tea was awful, no Irish person can drink Tetleys or any Indian tea after the high qualityAfrican tea we normally drink.
Overall good value for money and pleasant staff
4 out of 5
Stayed here over the Easter weekend. Receptionist was very pleasant ...
Stayed here over the Easter weekend. Receptionist was very pleasant and check in was quick and efficient. Rooms were really nice and the bed very comfortable. Breakfast was great with a really good selection of hot and cold food. Easter Sunday hotel had set up a children's fun room and there was a craft fair going on in a seperate room for the adults - cupcakes were delicious! Use of the Aqua Dome was fantastic and my daughter loved going here everyday of our stay. All in all a very enjoyable break!
4 out of 5
Stayed in the Cartlon Hotel Tralee for three nights, excellence ...