Good hotel which is well located, enjoyed our stay however one element disappointed. My wife does not use lifts therefore we requested a room on a low floor, this they were able to provide on the first floor however they stated there was no staircase to the first floor and the only access was via the lift. She really does not like lifts and even using one for a single floor was extremely difficult. The following morning there was chaos trying to get down for breakfast as all the lifts were full and she would not get into the lift, eventually we found a back staircase. The hotel needs to review this access difficulty.
3 out of 5
Crowded and with an industrial feel, the Copthorne is in ...
Crowded and with an industrial feel, the Copthorne is in a good location and not too expensive, but I wouldn't choose it for any special occasion. Also why oh why are hotel rooms so hot and impossible to cool?
Have stayed in this hotel about 20 times over last 3 years because of great location, always hoping it would improve.however, not again, its really a middle of the road 3 star. 25 min.delay at check in, staff apologizing that staff meeting caused delay.
Room without bedside locker,get out of bed to turn off the light, faded furniture, cleaning standards poor. Called reception at 11. 30pm. to complain about noise,called again at midnight and at 1. 00am .
Had requested a quiet room.No attention to detail .
The bar staff always pleasant and courteous.
2 out of 5
This hotel although it looks modern at reception, is quite ...
This hotel although it looks modern at reception, is quite dated room wise. I booked a double and was happy with the space in the room (which is quite rare in London hotel terms). The furnishings were quite dated and the fridge was dirty. Our room faced on to the rail tracks at the rear of the building and the noise was quite minimal considering the location. Breakfast was quite good variety wise. Overall the hotel was disappointing for the price.