We attended a wedding at Jackson's Hotel on Saturday 21st February 2015. The wedding reception venue & staff were second to none, on the other hand we were extremely let down with the hotel reception staff. Firstly we arrived at 4.15pm and had to wait 20 minutes for our room, total lack of communication from the staff with regards to hotel information. Rooms were clean but in bad need of renovation. We found out from other guests that the hotel has gone into receivership so maybe this would explain the hotel's staffing personality.
3 out of 5
We stayed at Jacksons as we were attending a wedding ...
We stayed at Jacksons as we were attending a wedding reception. The wedding reception itself was beautiful with very good service and the food was delicious. However the service at the main reception was not good. We arrived at 4.15pm and our room was not ready and the receptionist left us standing there for 15 minutes without providing any information. Also no information was provided as to the leisure centre being out of use, check out time or when and where breakfast was served. Our room was clean but very old fashioned, however we knew this prior to arrival. Enjoyable stay for the wedding reception but would not go back to Jacksons out of choice.
3 out of 5
Mattress in bedroom was awful. We got a very poor ...