was very disappointed with this hotel - booked it for treat for my daughter and friend and had 2 rooms. Booked twin rooms and got doubles, were put on separate floors and had to be changed, window needed an engineer to open and had very little towels. Asked to have beds split, extra towels and to open window but did not happen. Were offered a complimentary drink but this came to the wrong room and only 1 - in a room with 2 teenagers only 1 drink don't think so! all in all very disappointed - not worth the cost! Left a comment card but have not heard from hotel.