The Dubrovnik Hotel is an independent, family-run hotel which has in business for over 34 years. The stylish and contemporary hotel is set on a tree-lined street in a quiet part of Bradford. It is two kilometres from Bradford's city centre and close to all major transport links, including Bradford Forster Square station and Frizinghall station. The towns of Saltaire, Shipley and Bingley are also within easy reach. The famous List Park is just a stone throw away and all the local cultural and historical attractions are easily accessible including Salts Mill and Bronte Village in Saltaire. The hotel conveniently offers free car parking, free Wi-Fi, and dishes made with fresh local produce in in-house restaurant, in addition to friendly, professional service.
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Our room had been allocated to other guests on the date of our arrival, to our horror, we were then given alternative accomodation which was below tha standard of any accomodation we had witnessed before e.g stains on the headboard, black mould on the ceiling, very dated curtains and furniture filled with dust mites. Dated bathroom with a hand held shower hose in place. Pressure on water prevented hair from being shed.
We had to share one set of towels.
The T.V was a 1980's model, a plasma screen was suppose to be provided. The mattress was very cold.....almost damp.
Because of having no where else to stay at short notice, we had to endure the below standard conditions until the next morning.
The receptionist indicated that we had arrived on a wrong date even though our roomex voucher was quite clear re/ the date and duration of our stay.
We were given alternative accomodation after breakfast the next morning.
At the time of departure, even though full payment was removed from our credit card when we checked in, the new face at reception went to charge us almost double the amount again. We ended up having to debate with her over this. Sadly, this hotel will never be used again in the future by us and neither will we be recommending it to friends or family. Roomex are not responsible for what had happened to us last weekend. The error which occurred was totally down to bad management at the hotel in question.We have always been satisfied with roomex in the past and because of this, will have no problem using its service in the future.