Atlas Hotels increases cleaning measures during COVID-19

As the COVID-19 pandemic continues, hotels across the U.K. and Ireland continue to adapt to accommodate key workers travelling during this time.  

This week we spoke to Atlas Hotels, one of our partners on our Key Worker Support Package about the changes that COVID-19 has brought. Atlas Hotels are an award-winning hotel company operating 49 hotels under the global brands, Holiday Inn Express and Hampton by Hilton. Atlas Hotels provide all the convenience, value-for-money and reliable service you expect. Each of their hotels in the United Kingdom has been purpose-built with business travellers in mind.

Hygiene and preventing the spread of COVID-19 have become so important. How are you ensuring both staff and guest safety?

We deep clean all hotels daily – public areas/touchpoints will be sanitised hourly and all rooms will be thoroughly cleaned using Ecolab chemicals. Collateral is being removed in rooms to reduce touch points and a digital offering is being developed. Social distancing – screens, floor mats will be introduced for all hotels. Hand sanitiser stations are provided on arrival. Lifts will be restricted to room occupants only.

How are Holiday Inn Express's ensuring safe and clean rooms for guests?

Rooms were already being cleaned to a high standard, however additional sanitising/deep cleaning will take place using Ecolab products, upon departure of every guest.

How has COVID-19 impacted the way in which you work day-to-day?

Our operations teams are working extremely hard to adapt to the new ways of working with the priority of safety for our guests and staff. We continue to offer food and beverage at our hotels adhering to government guidance on social distancing measures, checking in and taking payment via contactless solutions.

Has your check-in process changed to avoid contact?

Social distancing measures are in place along with Perspex screens and hand sanitiser at every contact location

What if guests begin to show symptoms?

We advise the guest to call 111 and request that they self-isolate within their room.

What is the business doing to stay up to date with updated recommendations from the government and the World Health Organization? 

We are currently following and adhering to all government and world health organisation guidance, we are also gaining regular updates from our brand.

Are you still offering food at this time? 

We continue to offer food and beverage at our hotels adhering to government guidance on social distancing measures.  We welcome guests to use takeaway services alongside our food and beverage offerings.

Are your amenities closed due to the outbreak?

Our conference rooms are currently closed due to the outbreak.

“We are working on changes to meeting spaces to make them work for social distancing but these spaces alongside the public areas will remain highly restricted at this point”

Learn more about Atlas Hotels and what they are doing to ensure guest safety here. 

Roomex is assisting companies with their project needs worldwide, whether it is supporting key workers with their long term stays in hotels or apartments, please reach out to us and see how we can help you.