The Roomex Blog

Best Western Hotels & Resorts launches new cleaning programme, Hotels that Care

Best Western is the most recent hotel chain to expand its cleaning protocols due to the impacts of COVID-19. 

Read More
Ensuring the safety and wellbeing of employees as they begin travelling again

Ensuring the safety and wellbeing of employees as they begin travelling again

No matter what industry you’re working in, where you’re living or where you’re going, you have one main concern. Safety. The Coronavirus pandemic has...

Read More
COVID-19 Updates From Roomex

COVID-19 Updates From Roomex

11 June 2020 Premier Inn launches CleanProtect, a new, enhanced hygiene promise To ensure both guest and employee safety, the Premier Inn has teamed up...

Read More
Staycity Aparthotels implement stronger safety measures across all apartments to protect guests

Staycity Aparthotels implement stronger safety measures across all apartments to protect guests

The COVID-19 pandemic has forced nearly every industry to adapt their business to meet new needs. The travel industry in particular has undergone extreme...

Read More
Serviced Aparthotel provider, Roomzzz adapts services to provide safety and comfort to Key Workers during COVID-19

Serviced Aparthotel provider, Roomzzz adapts services to provide safety and comfort to Key Workers during COVID-19

In recent weeks we have watched the world as we knew it change, due to the impacts of the COVID-19 pandemic. Hotels have had to adapt to these changes...

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In-Trip Expense Card and App Fast-Tracked to Provide Support for Key Workers

In-Trip Expense Card and App Fast-Tracked to Provide Support for Key Workers

Over the last few years, Roomex has moved to become a prominent player in the workforce travel management space. We’ve been fortunate enough to be...

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Key Worker Support Package to provide relief to those travelling during COVID-19

Key Worker Support Package to provide relief to those travelling during COVID-19

Roomex launches a Key Worker Support Package, offering a customised hotel programme tailored by a dedicated account manager, special hotel rates, and new,...

Read More
Roomex Launches Preferred Hotel Programme

Roomex Launches Preferred Hotel Programme

Roomex launches Preferred Hotel Programme giving business travellers access to exclusive Roomex Rates. Participating hotels gain a new channel of direct...

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Roomex announces Garry Moroney as new CEO

Roomex announces Garry Moroney as new CEO

Roomex today is delighted to announce that its board of directors has appointed Garry Moroney as our new Chief Executive Officer, effective September 2nd...

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Business Travel Show 2019

Business Travel Show 2019

 

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Best Western is the most recent hotel chain to expand its cleaning protocols due to the impacts of COVID-19. 

Best Western is one of our largest hotel partners - and a partner on our Key Worker Support package. With over 4,700 hotels in over 100 countries worldwide - the chain has always been a leader in cleanliness, launching their 'I Care Clean' programme in 2012. For nearly 75 years they have maintained a positive reputation for providing guests with clean, well-maintained accommodations. 

As part of their ongoing commitment to keep guests safe and healthy during these uncertain times they've launched a new cleaning programme called Hotels That Care based upon guidance provided by the WHO, the Center for Disease Control, and other government agencies. 

Find Best Western in Roomex with our new 'RoomexClean' tag, indicating that it's exceeded the cleaning standards as recommended by the Word Health Organization. Read more about our RoomexClean feature here

new best western pic

The Hotels That Care programme addresses five main areas in their hotels:

1. Front desk and lobby

  • The use of Best Western's Mobile Concierge Platform will be in use to minimise guest contact with a streamlined check in and check out procedures
  • Social distancing measures implemented 
  • Lobby brochures, magazines, and papers removed
  • Enhanced sanitisation procures and deep cleaning in heavily trafficked areas like the front desk and the lobby 
  • Sanitising wipes and stations will be available throughout the hotel 

2. Guest rooms and housekeeping

  • Enhanced cleaning protocols have been implemented
  • If possible guest rooms will not be entered for 24-72 hours after check out
  • All touch points (faucets, door handles, light switches, thermostats, clocks, hangers) will be cleaned and sanitised
  • Unnecessary items like decorative pillows and bed scarves, pens and paper are removed
  • For safety of guests and staff, housekeeping service will be only available on request

3. Food and beverage updates

  • Offerings have been adapted for guest and staff health and safety 
  • Breakfast rooms will be closed depending on location to avoid unnessary guest congregation
  • Enhanced Grab and Go options are being offered in most hotels 

4. Public amenities

  • When allowed to open, public amenities like fitness centres, swimming pools, and meeting rooms will be cleaned on closely monitored schedules with disinfect chemicals 
  • Each evening, these areas will be sanitised with the use of electrostatic fogging, ozone generators, or ultraviolet devices

5. Hotel employee and staff requirements

  • Hotel employees will follow strict guidelines - including wearing PPE, frequent and stringent hand washing protocols
  • Employee workstations will be cleaned and disinfected after every shift
  • Employees will be empowered to stay home if unwell, and communicate on potential exposure to COVID-19, and will be fully educated on how to maintain safe and clean home 

See what Best Western is doing to ensure guest and staff safety in this short video. 

Learn more about Best Western and RoomexClean by reaching out to our hotel experts or your account manager. 

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Best Western Hotels & Resorts launches new cleaning programme, Hotels that Care

Best Western is the most recent hotel chain to expand its cleaning protocols due to the impacts of COVID-19. 

Read More
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Thank you for submitting your email, one of our workforce travel experts will be in touch with you within one working day.

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No matter what industry you’re working in, where you’re living or where you’re going, you have one main concern. Safety. The Coronavirus pandemic has permeated into nearly every aspect of our lives over the last few months, and will likely for the year to come.

As many parts of society slowly open up, travel will be required, be it by plane, train, or car. If you’re a travel manager, a procurement director, or anyone that looks after travel - suddenly you require more control and take further responsibility for everyone’s safety. 

Whether you call it Duty of Care, Safety and Wellbeing, or Employee Care - here at Roomex we want you to know we’re here to support you and your teams as they hit the road. 

Employee safety and wellbeing has always been at the heart of business travel. COVID-19 has increased the need for a detailed and well-thought duty of care to employees. One aspect of this is knowing where all employees have travelled in the past, and exactly where they are should something happen.

Some companies book workforce travel with multiple bookers through various leisure sites, making it difficult to maintain a procedure to keep track of all past, present and future trips. It’s recommended to use a centralised system to book workforce and business travel, especially for the duty of care aspect, so its fast and easy to look up reservations and locations. 

We’ve updated our live Duty of Care map so it’s easier to keep track of where employees have been, their contact details, and where they are booked in next should an outbreak arise.

The second a booking is made in Roomex, it’s immediately viewable in Roomex Analytics where reservations go directly into our live Duty of Care map. Here, users are able to view all trips, past, present and future and get in touch with any employee.

june duty of care

Our account management and support teams are trained on the best practices for travelling during these uncertain times - and are ready and willing to assist you. 

We will help manage every aspect of your trip, including sourcing, negotiating, facilitating group bookings that best suit your needs. Our team is available on live chat to answer any questions about new hygiene policies from hotels and are available for free travel policy consultations. Most importantly, they will call and confirm check-ins on your behalf and recommend safety measures and any updates to meal services. 

Speaking of meal options - are hotels still serving food?

Yes and no. Most hotels have amended their usual dining services to grab and go boxes or room service with disposable packaging. To learn more about what individual chains are doing to keep up food services and to maintain cleaning safety standards, check out this article. 

Finally - look out for our safety icon in your Roomex platform that confirms the hotel has gone above and beyond the cleaning standards recommended by the WHO.

covidcleanroomex

We update these tags weekly and talk directly with the hotel providers to ensure reliable information. 

Reach out to your account manager for direct queries regarding upcoming stays in any hotel booked through Roomex. 

 

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Ensuring the safety and wellbeing of employees as they begin travelling again

Ensuring the safety and wellbeing of employees as they begin travelling again

No matter what industry you’re working in, where you’re living or where you’re going, you have one main concern. Safety. The Coronavirus pandemic has...

Read More
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Thank you for submitting your email, one of our workforce travel experts will be in touch with you within one working day.

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11 June 2020

Premier Inn launches CleanProtect, a new, enhanced hygiene promise

To ensure both guest and employee safety, the Premier Inn has teamed up with Diversey, a global leading cleaning and product supplier for the healthcare and hospitality industries to implement a rigorous daily cleaning regime across all their 800 properties in the U.K. and Ireland. All customer support staff at Roomex have been trained on these updates, and are free to chat through these initiatives with you. 

This programme that Premier Inn has implemented includes: 

  • Social distancing measures like Prespex screens and minimising contact at reception in place.
  • More frequent cleaning of high touch areas, and special attention to controls such as air conditioning and TV remotes in rooms.
  • Since they employ every member of their 9,000 housekeeping team directly, they are able to have better control of the standards. Management will be preforming additional room checks.
  • Linen will be laundered at over 60 degrees with disinfectant detergent and shower curtains will be replaced after every guest.
  • All team members have been provided face masks, gloves, aprons and hand sanitiser.

Read the full announcement here. 

27 May 2020

Hotels increase cleaning measures to ensure safe stays for guests 

Hotel chains large and small are stepping up to create a safer environment for those traveling during the pandemic. All hotels in our platform are abiding by the cleaning guidelines recommended by The WHO. Most have gone above and beyond to give travellers a piece of mind. 

  • Atlas Hotels (Holiday Inn Express) deep clean hotels daily and sanitize public areas every hour. They've implemented new social distancing screens and mats to ensure guest and staff safety. Learn more about the measures they have taken here
  • Penta Hotels have been carefully following safety guidelines as outlined by the WHO and have increased cleaning in common and guest areas. They've run training's for staff on how to protect against transmission, and have implemented procedures in case there is a suspected or confirmed case in one of their properties. 
  • Staycity Aparthotels are cleaning public areas multiple times each day and deep cleaning rooms and public areas. An interesting safety note was that they are leaving rooms empty for 72 hours between guests, then deep cleaning the rooms. For long stay guests, where the normal in-stay cleaning service is not available, they are offering a cleaning pack and room refills as often as required. Learn more about their detailed cleaning strategy here
  • Best Western has required all hotels to install protective barriers at reception and will clean the desk after each guest. They have provided a in-room text service to minimise visits to reception and the use of the phone. All key cards will be sanitized prior to check in, and will be handed to guests safely. They are disinfecting busy areas regularly throughout the day and deep cleaning rooms. They have removed unnecessary room elements, like bed scarves and  note pads and pencils. If possible, rooms will be left vacant for at least 24 hours in between guests- and over 72 hours if the guest was unwell. The cleaning team has been trained on a detailed and comprehensive new checklist to keep themselves and guests safe. 
  • Leonardo Hotels (Jurys Inn) have gone completely cashless and has added protective screens at reception. They've implemented deep cleaning protocols, frequently clean heavy trafficked areas, increased bedroom checks by senior management, and reduced printed materials in the rooms. Their staff has also taken part in trainings to ensure their safety and the safety of guests. Learn more about what they are doing to keep guests safe here
  • Roomzzz Aparthotels has created contact free check ins and conducted specialised training for all employees to increase staff knowledge on infection control and sanitation. They too have increased sanitation and cleaning, wiping down heavy trafficked areas multiple times a day and deep cleaning rooms. Learn more about the measures they have taken here
  • IHG Hotels now include visible verification of sanitized items (e.g. glassware, remote control) and reduced room furnishings. They've also implemented touchless transactions, sanitized key cards and promise deep cleaning on high touch surfaces displayed with 'last cleaned' charts. There is hand sanitizer, disinfectant, and wipes available in guest rooms. They are working with external specialist from the Cleveland Clinic to ensure best practices and define even better solutions for cleaning and safety during this time. 
  • Lindner Hotels have installed protective screens at check in and sanitize hotel keys prior to guest arrival. All staff is required to wear masks. All documentation in hotel rooms such as menus and TV programmes will be replaced between guests. All room service ordered will be delivered in single use containers. To increase their social distancing, they've asked guests to select an accurate check in time to avoid crowds at reception. Cash payments are no longer excepted. 

Reach out to your account manager for direct queries regarding upcoming stays in any hotel booked through Roomex. We will update this list regularly, so check back to find more information about cleanliness measures in hotels. 

28 April 2020

Roomex Key Worker Support Package sees increase in Hotel Partners

Since its launch, our Key Worker Support Package has helped provide relief and accommodation to thousands of key workers traveling during the pandemic. Every day we're adding new hotel partners to the initiative, and as of today we have secured 245 Key Worker rates across hotels in the U.K. and Ireland. 

Learn more about our Key Worker Support package here, or get in touch with our team here to get started. 

16 April 2020

Hotels now offering boxed and takeaway meals 

Hotels around the U.K. and Ireland have adapted to serve Key Workers better with grab and go breakfasts and room service dinners. Travelodge is now opening a breakfast box option available 24 hours a day at all open hotels including a muffin, cereal, a musili bar, and juice. 

Note that all Travelodge Key Worker hotels are bookable through Roomex right now, and all the other properties are open for future bookings for stays after 8 May, subject to change if travel restrictions are extended.

Remember that Roomex contacts every traveller and hotel prior to stay to ensure the traveler knows what to expect upon arrival. 

31 March 2020

Roomex launches a Key Worker Support Package, offering a customised hotel programme tailored by a dedicated account manager, special hotel rates, and new, free in-trip expense card (RoomexPay)

As the COVID-19 pandemic continues to spread, we rely on key workers to keep the country running. These heroes are caring for our families in hospitals, keeping the lights on in our homes, keeping our environments clean and keeping our shops stocked and operational.

At Roomex, we believe that the risks that these individuals are taking to keep us all safe are worth more than a simple thank you. We are honoured to work with those supporting our country in these trying times - and it’s our turn to support them.

Roomex is working with businesses, non-profits, and governments in some of the most affected areas to ensure that we reach COVID-19 responders who need accommodation away from home.

  • We have negotiated exclusive Key Worker Rates across the country that are available on your Roomex platform. Please ask us for the full list of hotels
  • We will work with you to provide a customised hotel programme based on your unique needs 
  • We are dedicating account managers to our customers that have Key Workers to ensure safety and peace of mind
  • As safety during this time is the most important, we ensure that all hotels that are offering this discount are cleaned to the standards recommended by the WHO 
  • Our team will assist you in drafting the required letter stating permission to travel that is required upon check-in at all hotels
  • We realise hotel expenses are only part of the overall requirement for you right now- so we are also offering RoomexPay free of charge as part of this Key Worker Rate package

If you're looking for support during this time, get in touch with our team at tryus@roomex.com 

Read More

30 March 2020
Travelodge to close hotels until 30 April 2020

Abiding by the new instructions by the U.K. government, Travelodge will temporarily close its hotels. However, some locations will remain open for critical and key workers. See the full statement here

25 March 2020

Premier Inn to close hotels until 30 April 2020

We have just received an update from Premier Inn that they have removed all of their hotels from sale up until 30th April 2020 in response to the government request to close all hotels.

For bookings on stays from 24th March - 31st May 2020

In order to comply with the latest Government guidelines if you have a stay in this period, please request a cancellation in your Roomex Platform. See below

For bookings on stays from 15th April - 31st May 2020

Based on the latest Government advice there is the opportunity to cancel bookings to obtain a full refund in your Roomex platform. The booking must be cancelled by 23.59 the day prior to arrival. See below

Alternatively, you can request to amend your booking. Please click on the ‘I want to amend this booking’ button to make your request to change dates.

How to cancel or amend a booking:

  • If you need to cancel a refundable booking, please log into Roomex, and click 'Bookings' at the top of your platform. To cancel a booking, click the three dots in the 'Action' column, and select 'Cancel'. Alternatively, cancel with the link on your voucher confirmation which is found just under the Terms and Conditions.  
  • If you need to cancel a non-refundable rate please log into Roomex, and click 'Bookings' at the top of your platform. To cancel a booking, click the three dots in the 'Action' column, and select 'Cancel'. Alternatively, cancel with the link on your voucher confirmation which is found just under the Terms and Conditions. A member of our Customer Success team will confirm your request ASAP. The booking must be cancelled the day prior to arrival.
  • If you want to amend a refundable booking please click on the ‘I want to amend this booking’ button to make your request
  • Please note that all refundable terms are set directly by the accommodation provider, Roomex cannot facilitate a refund on non-refundable reservations.

Please be advised that our Priority Support team is experiencing an unprecedented volume of queries and are working as best they can to get to every query as soon as possible.

Login to your platform 

23 March 2020

Travelodge to close restaurants 

Travelodge has announced also to close their restaurants this morning effective retrospectively from 20 March.

'In line with the government instruction and our commitment to the health and safety of all our customers and hotel team members, we’ve had to temporarily close our restaurants and bars at 22:00 Friday 20th March until further notice.'

20 March 2020

To ensure the fastest support:

To ensure the fastest response from our support team, if you're looking to change the date or cancel a booking please add the RX Number and the departure date in the email subject line with the words Date change or Cancellation. For example,



RX982130 - 23/3/20 - Date change 

Premier Inn to close restaurants

In response to government advice regarding social distancing, The Premier Inn has made the difficult decision to close all of their restaurants with effect from 21st March 2020 until further notice. However, their hotels currently remain open so your booking will not be affected and we will adjust the booking value accordingly.

19 March 2020

For all business travel during this time, please be advised to call the hotel in advance to ensure the hotel is fully operational. We are also in close contact with all of our suppliers and will continue to keep you updated.

18 March 2020

Over the last few weeks, both businesses and governments have come together to protect their employees and residents as the Coronavirus situation advances. Our hearts go out to all of our customers and their families that have been impacted by this virus - we’re all in this together.

For those that are still travelling, these times can be filled with uncertainty and fear. Like you - we’re constantly monitoring the situation and working with our customers to ensure that those who are travelling are safe. We’re here for you - no matter where you are, and no matter where this situation brings us. 

We will be continuously updating this page as a source of information on the current COVID-19 outbreak. Whether you need it now or later, it could be worth bookmarking. 

General Advice

As this situation develops on an hourly basis - it can be difficult to keep up. We are following the recommendations and guidance from the World Health Organization, (WHO) as well as the local governments of countries that customers are booking in. 

Useful links:

Travel FAQ’s

How to stay safe while travelling:

According to the WHO, hand washing (with soap and water or an alcohol-based gel) and social distancing are the keys to stopping the spread of Coronavirus. Avoid touching your eyes, nose, and mouth - and stay at least a metre away from others. When staying in hotels, keep the air conditioning to a minimum.

We also recommend calling hotels in advance of check-in to ensure the hotel is fully operational. 

What are hotels doing to keep guests safe? 

Hotels, of course, are playing their part - and a large number of our accommodation providers are following these steps:

  • Along with our usual cleaning protocols, Hotels are carrying out regular deep cleaning.
  • Providing hand sanitizers.
  • Holding thorough briefings with their customer-facing teams to ensure they are informed, ready for unfolding scenarios and taking preventative measure to help prevent the spread of COVID-19.

Roomex Platform FAQ’s 

Support Queries and Longer Wait Times 

Our Priority Support team is experiencing an increase in the volume of queries. They are working as best they can to get to every query as soon as possible. Please note that our accommodation providers and suppliers are also experiencing a larger volume of queries, impacting the time it takes us to best serve you.

The response time is naturally slower, but we want to assure you that we have increased the number of staff in Support to manage these queries and we will get back to you as soon as possible. 

If your trip is not within the next 7 days, please hold off contacting customer service so we can help those travelling immediately. We will get back to you as soon as possible after weighing the urgency. 

To ensure the fastest response from our support team, if you're looking to change the date or cancel a booking please add the RX Number and the departure date in the email subject line with the words Date change or Cancellation. For example,

RX982130 - 23/3/20 - Date change 

Amending Bookings

If you are making a booking or changing the date of your reservation we recommend booking a refundable rate. 

  • If you need to cancel a refundable booking, please log into Roomex, and click 'Bookings' at the top of your platform. To cancel a booking, click the three dots in the 'Action' column, and select 'Cancel'. Alternatively, cancel with the link on your voucher confirmation which is found just under the Terms and Conditions.  
  • If you want to amend a refundable booking please rebook with the new details on your platform, then cancel the original booking free of charge. 
  • Please note that all refundable terms are set directly by the accommodation provider, Roomex cannot facilitate a refund on non-refundable reservations.

Hotel updates 

Premiere Inn to close restaurants from 21 March

In response to government advice regarding social distancing, The Premier Inn has made the difficult decision to close all of their restaurants with effect from 21st March 2020 until further notice. However, their hotels currently remain open so your booking will not be affected and we will adjust the booking value accordingly.

Best practices 

Focus on Duty of Care 

If an employee has a problem while travelling, a lot of factors quickly come into play - from medical costs to repatriation. The first thing you’ll need to know is exactly where they are. Remember, in Roomex Analytics, you can quickly see where every employee is with our Duty of Care feature. You’ll find their contacts, location, and hotel, as well as any historical stays. Act fast, and stay calm - and know our customer care teams are also at the other end of the phone should you need us. 

Login to your platform and view you live Duty of Care map 

Remain flexible in the coming weeks

During these times more than ever, it’s important to read the terms and conditions of your bookings both on Roomex and on any other site that you use to book air and train travel. Sometimes the fine print can leave you without a refund or an alternative flight or train. As we’ve mentioned earlier this month, we’ve recently released hundreds of exclusive Roomex Rates into your platform. These rates are refundable and extremely flexible, with late check-ins and last-minute cancellations. Learn more about these exclusive Roomex Rates here

Based on our tracking, we’ve seen the price of hotels dropping at the moment, so if you are willing to take the risk, you could also focus on organising trips later in the year. Also, always check your Roomex platform if the room your booking is refundable if you’re unsure the project will proceed. 

Get in touch with our support team at:

  1. In your platform - by clicking on the blue chat icon on bottom left of the screen
  2. Email: priority@roomex.com  
  3. U.K.: +44 20 7183 7737
  4. Ireland: +353 1 2966275
  5. Germany: 0800-0003899
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COVID-19 Updates From Roomex

COVID-19 Updates From Roomex

11 June 2020 Premier Inn launches CleanProtect, a new, enhanced hygiene promise To ensure both guest and employee safety, the Premier Inn has teamed up...

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The COVID-19 pandemic has forced nearly every industry to adapt their business to meet new needs. The travel industry in particular has undergone extreme changes to better serve their customers - Key Workers that are travelling to keep our citizens safe and economies running. 

We're proud to be partnering with Staycity Aprarthotels, one of Europe's largest independent aparthotel operators, on our Key Worker Support Package, and wanted to share a bit more about the detailed and stringent safeguarding measures they have implemented to keep Key Workers safe. 

Reception is often one of the busiest parts of the hotel. How has Staycity been ensuring both staff and guest safety?

Reason for stay information is being collected at the point of booking or point of arrival in order to prevent none-essential workers utilising the aparthotels. 

In addition, team members on reception have been reduced to minimal numbers and sneeze screens have been introduced to reduce contamination risk between guests and team members and critical contact points such as check-in, receiving parcels, needing advice etc. Social distancing markings have been placed on floors in the reception area and guests are encouraged to follow the government guidelines. Hand sanitiser is also available in the reception area.

Guests are encouraged through signage, welcome letter/ email and verbally not to use the lifts with other guests other than those from the same family.

Lift call buttons and other common contact surfaces are regularly sanitised throughout the day and guests are not allowed to use common areas to congregate.

StaycityAparthotels Image

How is Staycity ensuring safe and clean rooms and apartments for guests?

Prior to cleaning rooms they will have been empty for at least 72 hours. This is because current information suggests that the virus cannot survive for 72 hours on hard surfaces and for 24 hours for soft surfaces. After 72 hours the rooms will be cleaned using sanitiser known to kill the Covid-19 virus on all hard surfaces. All linen will be replaced as normal.

For long stay guests and to reduce cross contamination the in-stay cleaning service is not available and instead a cleaning pack including change of towels, linen, toilet roll etc will be placed outside the room every 7 days. The guest is asked to place their dirty linen in a double bin bag and leave it outside the apartment. Additional items such as vacuum cleaners can be arranged to facilitate the guests own cleaning regime.

Door handles, lift buttons and banisters in public areas will be sanitised on a frequent basis but this is not meant to replace guests own hygiene processes suggested by the government i.e. regular hand washing.

Where a maintenance issue occurs in a room that is occupied the guest will be asked to leave the apartment to enable the maintenance person to attend. The area worked on will be sanitised and the employee will wear PPE throughout. Only emergency maintenance issues will be attended to in an apartment occupied by a guest.

Are meals still available and are guests allowed to avail of the gym at this time?

All buffet breakfast services and dinner services have been stopped. Take away remains available but is limited to coffees and tea, bottles, snacks, pizzas etc. All are served in single use packaging or receptacles.

All loose seating in Food and Beverage areas have been removed to prevent congregation of guests.

The gym is closed to prevent cross contamination and to meet social distancing guidelines.

What is the business doing to stay up to date with updated recommendations from the government and the World Health Organization? 

A committee of Senior Managers including the Chief Operating Officer, Group Health and Safety Officer as well as External Consultants conduct and review the COVID-19 Risk Assessments on an ongoing basis as new knowledge emerges.

The committee reviews advice and guideline from, but not exclusively, NHS Groups, World Health Organisation, Public Health England and Health Trusts and applies the principles to the aparthotel environment and to the mitigation of risk to both guests and team members. 

All team members are encouraged to follow a regular hand-washing or hand sanitisation regime and also to wear appropriate PPE for the task they are attending to. They are advised to follow all social distancing guidelines and to follow the guidelines in line with our Risk Assessments.

Learn more about Staycity Aparthotels and what they are doing to ensure guest safety here. 

Roomex is assisting companies with their project needs worldwide, whether it is supporting key workers with their long term stays in hotels or apartments, please reach out to us and see how we can help you.

 

 

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Staycity Aparthotels implement stronger safety measures across all apartments to protect guests

Staycity Aparthotels implement stronger safety measures across all apartments to protect guests

The COVID-19 pandemic has forced nearly every industry to adapt their business to meet new needs. The travel industry in particular has undergone extreme...

Read More
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In recent weeks we have watched the world as we knew it change, due to the impacts of the COVID-19 pandemic. Hotels have had to adapt to these changes with many of them remaining open to support our Key Workers during this time of need. 

We also started offering a relief package for Key Workers travelling during this time, hand in hand with our hotel partners. 

We spoke to one of these partners, Katie Garrahy, from Roomzzz Aparthotels, stylish suites and serviced apartments offering a personal touch, about the measures they have taken to keep Key Workers safe while they are staying in their properties.  

Hygiene and preventing the spread of COVID-19 have become so important. Is it beneficial to have self-service rooms during these times? 

Katie Garrahy: 'All apartments have fully fitted kitchen facilities with a fridge, freezer etc. This allows Key Workers staying with us to still continue to cook for themselves. We facilitate food and supermarket deliveries meaning less risk and contact for residents within the hotels.'

Are you still offering food at this time?

KG: 'We are still offering our grab and go continental breakfast, which includes freshly baked pastries, fresh fruit, porridge and yoghurts. However, in order to ensure strict levels of hygiene, this is now being bagged in our back kitchen areas with employees wearing full PPE. Each item is wrapped individually and then bagged in an outer paper bag, this limits contact that people have had with the items and ensures that guests can take breakfast back to their apartments to enjoy.'

How has COVID-19 impacted the way in which you work day-to-day?

KG: 'Our front desk teams are adhering to strict social distancing levels with heightened levels of hygiene and sanitation in place. All of our employees have conducted training specifically for infection control and increased levels of sanitation in all high traffic areas have been implemented.'

Has your check-in process changed to avoid contact?

KG: 'Our check-in process is as contact-free as possible and we provide hand sanitiser for all guests entering the hotel.'

What if residents begin to show symptoms?

KG: 'For any residents who may be showing symptoms of COVID-19, we have a strict self-isolation policy which is given to all guests on arrival and strictly adhered to.'

Are your amenities closed due to the outbreak?

KG: 'We have closed down our gyms, communal spaces and coffee machines in order to ensure that we are following strict social distancing guidelines, however, we have made a provision that guests are still able to get complimentary tea and coffee 24 hours a day which they can take to their room to make and enjoy.'

Learn more about Roomzzz Aparthotels and what they are doing to ensure guest safety here. 

Roomex is assisting companies with their project needs worldwide, whether it is supporting key workers with their long term stays in hotels or apartments, please reach out to us and see how we can help you.

 

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Serviced Aparthotel provider, Roomzzz adapts services to provide safety and comfort to Key Workers during COVID-19

Serviced Aparthotel provider, Roomzzz adapts services to provide safety and comfort to Key Workers during COVID-19

In recent weeks we have watched the world as we knew it change, due to the impacts of the COVID-19 pandemic. Hotels have had to adapt to these changes...

Read More
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Over the last few years, Roomex has moved to become a prominent player in the workforce travel management space. We’ve been fortunate enough to be constantly growing and learning from our customers, and in turn, developing our product to the specific needs of workforce travellers. 

In recent weeks we have watched the world as we knew it change, due to the impacts of the COVID-19 pandemic. Our business has changed as well, just like many of our customers. 

During these times of uncertainty for all - we again turned to our ‘North Star’ to guide us
-our customers - the workforce traveller.

Travel has slowed to prevent the spread of this virus. Following this halt - the deck has been reshuffled, as to what we ‘need’ as a society. In essence, to survive this virus, we need food, energy, journalists, and of course medical professionals. These Key Workers are keeping the country and the economy moving.

As the virus has redefined what it means to be a hero, we’re redefining Roomex and it’s offerings so we can support our heroes. 

Last week - with the support of our hotel partners - we launched a Key Worker Support Package that offers a customised hotel programme tailored by a dedicated account manager, special discounted hotel rates, and we’ve built a new in-trip expense card (RoomexPay) that we are offering to our customers free of charge for the duration of this crisis.  

Well...What is RoomexPay?

It’s the smart, end to end workforce spend management solution. The prepaid card eliminates expense management and gives you full visibility and control of all in-trip spend. 

As Key Workers are moving fast to keep up with demand - expenses are the last thing they should be worried about. It's important that they don't pay out of pocket - and that the payment experience is seamless. RoomexPay can be rolled out to Key Workers remotely, and we're offering it free of charge.

RoomexPay suite

Simplify payment and expenses for Key Workers 

Securely and simply pay with the RoomexPay card or app and take a picture of the receipt to instantly claim the expense so they never have to sift through receipts at the end of a trip.

Never leave Key Workers out of pocket

With instant notifications to the main office, they have the ability to request top-ups while on the road or cancel or freeze a card should a problem arise.

Quickly get up and running remotely

Gain visibility and take control of all spend when each card has customisable limits and can be monitored and reported on in real-time with our analytics.

Manage and view all expenses in one place, in real-time

No paperwork, false claims, or manual errors when you control the entire expense process and reduce risk by eliminating the possibility of bogus claims and corporate card overspend.

We hope that we can be of benefit to all workforce travellers eventually, but right now - we realise the need is there for our valued Key Workers. 

If you’d like to learn more about RoomexPay - get in touch here, or reach out to your account manager. 

 

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In-Trip Expense Card and App Fast-Tracked to Provide Support for Key Workers

In-Trip Expense Card and App Fast-Tracked to Provide Support for Key Workers

Over the last few years, Roomex has moved to become a prominent player in the workforce travel management space. We’ve been fortunate enough to be...

Read More
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Roomex launches a Key Worker Support Package, offering a customised hotel programme tailored by a dedicated account manager, special hotel rates, and new, free in-trip expense card (RoomexPay)

As the COVID-19 pandemic continues to spread, we rely on key workers to keep the country running. These heroes are caring for our families in hospitals, keeping the lights on in our homes, keeping our environments clean and keeping our shops stocked and operational. 

At Roomex, we believe that the risks that these individuals are taking to keep us all safe are worth more than a simple thank you. We are honoured to work with those supporting our country in these trying times - and it’s our turn to support you. 

We're working with businesses, non-profits, and governments in some of the most affected areas to ensure that we reach COVID-19 responders who need accommodation away from home. 

Looking for support? Reach out to us at tryus@roomex.com

Our goal is to make travelling during these uncertain times a little less stressful. 

  • We have negotiated exclusive Key Worker Rates across the country that are available on your Roomex platform. Please ask us for the full list of hotels
  • We will work with you to provide a customised hotel programme based on your unique needs 
  • We are dedicating account managers to our customers that have Key Workers to ensure safety and peace of mind
  • As safety during this time is the most important, we ensure that all hotels that are offering this discount are cleaned to the standards recommended by the WHO 
  • Our team will assist you in drafting the required letter stating permission to travel that is required upon check-in at all hotels
  • We realise hotel expenses are only part of the overall requirement for you right now- so we are also offering RoomexPay free of charge as part of this Key Worker Rate package

Due to the current situation, we've fast-tracked our newest product, RoomexPay based on current customer demand. 

As Key Workers are moving fast to keep up with demand - expenses are the last thing they should be worried about. It's important that they don't pay out of pocket - and that the payment experience is seamless. RoomexPay can be rolled out to Key Workers remotely, and we're offering it free of charge. 

Simplify payment and expenses for Key Workers 
Securely and simply pay with the RoomexPay card or app and take a picture of the receipt to instantly claim the expense so they never have to sift through receipts at the end of a trip.

Never leave Key Workers out of pocket

With instant notifications to the main office, they have the ability to request top-ups while on the road or cancel or freeze a card should a problem arise.

Quickly get up and running remotely

Gain visibility and take control of all spend when each card has customisable limits and can be monitored and reported on in real-time with our analytics.

Looking for support? Reach out to us at tryus@roomex.com

 

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Key Worker Support Package to provide relief to those travelling during COVID-19

Key Worker Support Package to provide relief to those travelling during COVID-19

Roomex launches a Key Worker Support Package, offering a customised hotel programme tailored by a dedicated account manager, special hotel rates, and new,...

Read More
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Roomex Launches Preferred Hotel Programme

Roomex Launches Preferred Hotel Programme

Roomex launches Preferred Hotel Programme giving business travellers access to exclusive Roomex Rates. Participating hotels gain a new channel of direct...

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Roomex announces Garry Moroney as new CEO

Roomex announces Garry Moroney as new CEO

Roomex today is delighted to announce that its board of directors has appointed Garry Moroney as our new Chief Executive Officer, effective September 2nd...

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Business Travel Show 2019

Business Travel Show 2019

 

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