The Roomex Blog

Staycity Aparthotels implement stronger safety measures across all apartments to protect guests

Staycity Aparthotels implement stronger safety measures across all apartments to protect guests

The COVID-19 pandemic has forced nearly every industry to adapt their business to meet new needs. The travel industry in particular has undergone extreme...

Read More
Serviced Aparthotel provider, Roomzzz adapts services to provide safety and comfort to Key Workers during COVID-19

Serviced Aparthotel provider, Roomzzz adapts services to provide safety and comfort to Key Workers during COVID-19

In recent weeks we have watched the world as we knew it change, due to the impacts of the COVID-19 pandemic. Hotels have had to adapt to these changes...

Read More
In-Trip Expense Card and App Fast-Tracked to Provide Support for Key Workers

In-Trip Expense Card and App Fast-Tracked to Provide Support for Key Workers

Over the last few years, Roomex has moved to become a prominent player in the workforce travel management space. We’ve been fortunate enough to be...

Read More
Key Worker Support Package to provide relief to those travelling during COVID-19

Key Worker Support Package to provide relief to those travelling during COVID-19

Roomex launches a Key Worker Support Package, offering a customised hotel programme tailored by a dedicated account manager, special hotel rates, and new,...

Read More
10 headaches Roomex solves for construction travel managers

10 headaches Roomex solves for construction travel managers

If you’re in charge of organising construction travel plans for your company, your goal is simple. You need to book clean, comfortable rooms for employees...

Read More
Will Artificial Intelligence Play a Big Role in the Future of Construction?

Will Artificial Intelligence Play a Big Role in the Future of Construction?

For an industry that prides itself on progress, innovation, and cutting-edge technology, the engineering and construction trade has been somewhat slow on...

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The Link Between Procurement and Performance

The Link Between Procurement and Performance

Procurement, also known as the process of sourcing; labour, teams, products and services, is a hot topic in the construction and engineering industry...

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Why business travel will be the focus for CFO’s in 2020

Why business travel will be the focus for CFO’s in 2020

2020 is here at last, with plenty of excitement, changes and development in store for business owners.

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Roomex Analytics brings visibility and control into workforce travel spend

Roomex Analytics brings visibility and control into workforce travel spend

How much do you spend on workforce travel every year? The truth is most businesses don’t know the answer, and that's why we created Roomex Analytics....

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Why Digital Transformation Is Vital To Success In The Manufacturing Industry

Why Digital Transformation Is Vital To Success In The Manufacturing Industry

Much has been written about the impact of technology on business over the past decade. It is also clear that digital transformation has revolutionised...

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The COVID-19 pandemic has forced nearly every industry to adapt their business to meet new needs. The travel industry in particular has undergone extreme changes to better serve their customers - Key Workers that are travelling to keep our citizens safe and economies running. 

We're proud to be partnering with Staycity Aprarthotels, one of Europe's largest independent aparthotel operators, on our Key Worker Support Package, and wanted to share a bit more about the detailed and stringent safeguarding measures they have implemented to keep Key Workers safe. 

Reception is often one of the busiest parts of the hotel. How has Staycity been ensuring both staff and guest safety?

Reason for stay information is being collected at the point of booking or point of arrival in order to prevent none-essential workers utilising the aparthotels. 

In addition, team members on reception have been reduced to minimal numbers and sneeze screens have been introduced to reduce contamination risk between guests and team members and critical contact points such as check-in, receiving parcels, needing advice etc. Social distancing markings have been placed on floors in the reception area and guests are encouraged to follow the government guidelines. Hand sanitiser is also available in the reception area.

Guests are encouraged through signage, welcome letter/ email and verbally not to use the lifts with other guests other than those from the same family.

Lift call buttons and other common contact surfaces are regularly sanitised throughout the day and guests are not allowed to use common areas to congregate.

StaycityAparthotels Image

How is Staycity ensuring safe and clean rooms and apartments for guests?

Prior to cleaning rooms they will have been empty for at least 72 hours. This is because current information suggests that the virus cannot survive for 72 hours on hard surfaces and for 24 hours for soft surfaces. After 72 hours the rooms will be cleaned using sanitiser known to kill the Covid-19 virus on all hard surfaces. All linen will be replaced as normal.

For long stay guests and to reduce cross contamination the in-stay cleaning service is not available and instead a cleaning pack including change of towels, linen, toilet roll etc will be placed outside the room every 7 days. The guest is asked to place their dirty linen in a double bin bag and leave it outside the apartment. Additional items such as vacuum cleaners can be arranged to facilitate the guests own cleaning regime.

Door handles, lift buttons and banisters in public areas will be sanitised on a frequent basis but this is not meant to replace guests own hygiene processes suggested by the government i.e. regular hand washing.

Where a maintenance issue occurs in a room that is occupied the guest will be asked to leave the apartment to enable the maintenance person to attend. The area worked on will be sanitised and the employee will wear PPE throughout. Only emergency maintenance issues will be attended to in an apartment occupied by a guest.

Are meals still available and are guests allowed to avail of the gym at this time?

All buffet breakfast services and dinner services have been stopped. Take away remains available but is limited to coffees and tea, bottles, snacks, pizzas etc. All are served in single use packaging or receptacles.

All loose seating in Food and Beverage areas have been removed to prevent congregation of guests.

The gym is closed to prevent cross contamination and to meet social distancing guidelines.

What is the business doing to stay up to date with updated recommendations from the government and the World Health Organization? 

A committee of Senior Managers including the Chief Operating Officer, Group Health and Safety Officer as well as External Consultants conduct and review the COVID-19 Risk Assessments on an ongoing basis as new knowledge emerges.

The committee reviews advice and guideline from, but not exclusively, NHS Groups, World Health Organisation, Public Health England and Health Trusts and applies the principles to the aparthotel environment and to the mitigation of risk to both guests and team members. 

All team members are encouraged to follow a regular hand-washing or hand sanitisation regime and also to wear appropriate PPE for the task they are attending to. They are advised to follow all social distancing guidelines and to follow the guidelines in line with our Risk Assessments.

Learn more about Staycity Aparthotels and what they are doing to ensure guest safety here. 

Roomex is assisting companies with their project needs worldwide, whether it is supporting key workers with their long term stays in hotels or apartments, please reach out to us and see how we can help you.

 

 

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Staycity Aparthotels implement stronger safety measures across all apartments to protect guests

Staycity Aparthotels implement stronger safety measures across all apartments to protect guests

The COVID-19 pandemic has forced nearly every industry to adapt their business to meet new needs. The travel industry in particular has undergone extreme...

Read More
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In recent weeks we have watched the world as we knew it change, due to the impacts of the COVID-19 pandemic. Hotels have had to adapt to these changes with many of them remaining open to support our Key Workers during this time of need. 

We also started offering a relief package for Key Workers travelling during this time, hand in hand with our hotel partners. 

We spoke to one of these partners, Katie Garrahy, from Roomzzz Aparthotels, stylish suites and serviced apartments offering a personal touch, about the measures they have taken to keep Key Workers safe while they are staying in their properties.  

Hygiene and preventing the spread of COVID-19 have become so important. Is it beneficial to have self-service rooms during these times? 

Katie Garrahy: 'All apartments have fully fitted kitchen facilities with a fridge, freezer etc. This allows Key Workers staying with us to still continue to cook for themselves. We facilitate food and supermarket deliveries meaning less risk and contact for residents within the hotels.'

Are you still offering food at this time?

KG: 'We are still offering our grab and go continental breakfast, which includes freshly baked pastries, fresh fruit, porridge and yoghurts. However, in order to ensure strict levels of hygiene, this is now being bagged in our back kitchen areas with employees wearing full PPE. Each item is wrapped individually and then bagged in an outer paper bag, this limits contact that people have had with the items and ensures that guests can take breakfast back to their apartments to enjoy.'

How has COVID-19 impacted the way in which you work day-to-day?

KG: 'Our front desk teams are adhering to strict social distancing levels with heightened levels of hygiene and sanitation in place. All of our employees have conducted training specifically for infection control and increased levels of sanitation in all high traffic areas have been implemented.'

Has your check-in process changed to avoid contact?

KG: 'Our check-in process is as contact-free as possible and we provide hand sanitiser for all guests entering the hotel.'

What if residents begin to show symptoms?

KG: 'For any residents who may be showing symptoms of COVID-19, we have a strict self-isolation policy which is given to all guests on arrival and strictly adhered to.'

Are your amenities closed due to the outbreak?

KG: 'We have closed down our gyms, communal spaces and coffee machines in order to ensure that we are following strict social distancing guidelines, however, we have made a provision that guests are still able to get complimentary tea and coffee 24 hours a day which they can take to their room to make and enjoy.'

Learn more about Roomzzz Aparthotels and what they are doing to ensure guest safety here. 

Roomex is assisting companies with their project needs worldwide, whether it is supporting key workers with their long term stays in hotels or apartments, please reach out to us and see how we can help you.

 

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Serviced Aparthotel provider, Roomzzz adapts services to provide safety and comfort to Key Workers during COVID-19

Serviced Aparthotel provider, Roomzzz adapts services to provide safety and comfort to Key Workers during COVID-19

In recent weeks we have watched the world as we knew it change, due to the impacts of the COVID-19 pandemic. Hotels have had to adapt to these changes...

Read More
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Over the last few years, Roomex has moved to become a prominent player in the workforce travel management space. We’ve been fortunate enough to be constantly growing and learning from our customers, and in turn, developing our product to the specific needs of workforce travellers. 

In recent weeks we have watched the world as we knew it change, due to the impacts of the COVID-19 pandemic. Our business has changed as well, just like many of our customers. 

During these times of uncertainty for all - we again turned to our ‘North Star’ to guide us
-our customers - the workforce traveller.

Travel has slowed to prevent the spread of this virus. Following this halt - the deck has been reshuffled, as to what we ‘need’ as a society. In essence, to survive this virus, we need food, energy, journalists, and of course medical professionals. These Key Workers are keeping the country and the economy moving.

As the virus has redefined what it means to be a hero, we’re redefining Roomex and it’s offerings so we can support our heroes. 

Last week - with the support of our hotel partners - we launched a Key Worker Support Package that offers a customised hotel programme tailored by a dedicated account manager, special discounted hotel rates, and we’ve built a new in-trip expense card (RoomexPay) that we are offering to our customers free of charge for the duration of this crisis.  

Well...What is RoomexPay?

It’s the smart, end to end workforce spend management solution. The prepaid card eliminates expense management and gives you full visibility and control of all in-trip spend. 

As Key Workers are moving fast to keep up with demand - expenses are the last thing they should be worried about. It's important that they don't pay out of pocket - and that the payment experience is seamless. RoomexPay can be rolled out to Key Workers remotely, and we're offering it free of charge.

RoomexPay suite

Simplify payment and expenses for Key Workers 

Securely and simply pay with the RoomexPay card or app and take a picture of the receipt to instantly claim the expense so they never have to sift through receipts at the end of a trip.

Never leave Key Workers out of pocket

With instant notifications to the main office, they have the ability to request top-ups while on the road or cancel or freeze a card should a problem arise.

Quickly get up and running remotely

Gain visibility and take control of all spend when each card has customisable limits and can be monitored and reported on in real-time with our analytics.

Manage and view all expenses in one place, in real-time

No paperwork, false claims, or manual errors when you control the entire expense process and reduce risk by eliminating the possibility of bogus claims and corporate card overspend.

We hope that we can be of benefit to all workforce travellers eventually, but right now - we realise the need is there for our valued Key Workers. 

If you’d like to learn more about RoomexPay - get in touch here, or reach out to your account manager. 

 

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In-Trip Expense Card and App Fast-Tracked to Provide Support for Key Workers

In-Trip Expense Card and App Fast-Tracked to Provide Support for Key Workers

Over the last few years, Roomex has moved to become a prominent player in the workforce travel management space. We’ve been fortunate enough to be...

Read More
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Roomex launches a Key Worker Support Package, offering a customised hotel programme tailored by a dedicated account manager, special hotel rates, and new, free in-trip expense card (RoomexPay)

As the COVID-19 pandemic continues to spread, we rely on key workers to keep the country running. These heroes are caring for our families in hospitals, keeping the lights on in our homes, keeping our environments clean and keeping our shops stocked and operational. 

At Roomex, we believe that the risks that these individuals are taking to keep us all safe are worth more than a simple thank you. We are honoured to work with those supporting our country in these trying times - and it’s our turn to support you. 

We're working with businesses, non-profits, and governments in some of the most affected areas to ensure that we reach COVID-19 responders who need accommodation away from home. 

Looking for support? Reach out to us at tryus@roomex.com

Our goal is to make travelling during these uncertain times a little less stressful. 

  • We have negotiated exclusive Key Worker Rates across the country that are available on your Roomex platform. Please ask us for the full list of hotels
  • We will work with you to provide a customised hotel programme based on your unique needs 
  • We are dedicating account managers to our customers that have Key Workers to ensure safety and peace of mind
  • As safety during this time is the most important, we ensure that all hotels that are offering this discount are cleaned to the standards recommended by the WHO 
  • Our team will assist you in drafting the required letter stating permission to travel that is required upon check-in at all hotels
  • We realise hotel expenses are only part of the overall requirement for you right now- so we are also offering RoomexPay free of charge as part of this Key Worker Rate package

Due to the current situation, we've fast-tracked our newest product, RoomexPay based on current customer demand. 

As Key Workers are moving fast to keep up with demand - expenses are the last thing they should be worried about. It's important that they don't pay out of pocket - and that the payment experience is seamless. RoomexPay can be rolled out to Key Workers remotely, and we're offering it free of charge. 

Simplify payment and expenses for Key Workers 
Securely and simply pay with the RoomexPay card or app and take a picture of the receipt to instantly claim the expense so they never have to sift through receipts at the end of a trip.

Never leave Key Workers out of pocket

With instant notifications to the main office, they have the ability to request top-ups while on the road or cancel or freeze a card should a problem arise.

Quickly get up and running remotely

Gain visibility and take control of all spend when each card has customisable limits and can be monitored and reported on in real-time with our analytics.

Looking for support? Reach out to us at tryus@roomex.com

 

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Key Worker Support Package to provide relief to those travelling during COVID-19

Key Worker Support Package to provide relief to those travelling during COVID-19

Roomex launches a Key Worker Support Package, offering a customised hotel programme tailored by a dedicated account manager, special hotel rates, and new,...

Read More
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10 headaches Roomex solves for construction travel managers

10 headaches Roomex solves for construction travel managers

If you’re in charge of organising construction travel plans for your company, your goal is simple. You need to book clean, comfortable rooms for employees...

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Thank you for submitting your email, one of our workforce travel experts will be in touch with you within one working day.

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Will Artificial Intelligence Play a Big Role in the Future of Construction?

Will Artificial Intelligence Play a Big Role in the Future of Construction?

For an industry that prides itself on progress, innovation, and cutting-edge technology, the engineering and construction trade has been somewhat slow on...

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Thank you for submitting your email, one of our workforce travel experts will be in touch with you within one working day.

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The Link Between Procurement and Performance

The Link Between Procurement and Performance

Procurement, also known as the process of sourcing; labour, teams, products and services, is a hot topic in the construction and engineering industry...

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Thank you for submitting your email, one of our workforce travel experts will be in touch with you within one working day.

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Why business travel will be the focus for CFO’s in 2020

Why business travel will be the focus for CFO’s in 2020

2020 is here at last, with plenty of excitement, changes and development in store for business owners.

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Thank you for submitting your email, one of our workforce travel experts will be in touch with you within one working day.

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Roomex Analytics brings visibility and control into workforce travel spend

Roomex Analytics brings visibility and control into workforce travel spend

How much do you spend on workforce travel every year? The truth is most businesses don’t know the answer, and that's why we created Roomex Analytics....

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Thank you for submitting your email, one of our workforce travel experts will be in touch with you within one working day.

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Why Digital Transformation Is Vital To Success In The Manufacturing Industry

Why Digital Transformation Is Vital To Success In The Manufacturing Industry

Much has been written about the impact of technology on business over the past decade. It is also clear that digital transformation has revolutionised...

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